When I first called in and a gentleman answered, I asked them was there anyway that he could waive the $25 for the first time he told me no didn’t even explain why he was snippy and the fact that you have to spend $25 is absolutely ridiculous so I’m going to be canceling And I found another company that would wave the set up fee for me and they are a lot nicer. The only reason I was asking is because I’m fighting cancer and that alone is expensive.

I transferred from ManyPets, who had fantastic customer service and always answered the phone and questions. NOONE ANSWERS the phone at Odie! There are NO explanations for their payments and they attempt to make it look like they have paid you the full amount of your claim (on their dashboard) but really the REAL amount paid is on the attached letter with NO EXPLANATIONS. There is NO customer service for any problems, questions or concerns. They are a terrible company and I wish I could leave but stuck with them because of the transfer. :(

You cannot cancel unless you call and they try to keep you on the phone as long as they can for no reason. Additionally, they will deny any claim that they can and then give you fake money, towards nothing, as a consolation prize. I definitely do not recommend this company and the fact they they claim to represent USAA is horrible.

Not happy with increasing premiums. Also general information should be kept in my pets file with you so only minimal documents have to be submitted. Especially in the case of continuing prescriptions.

If you want to cancel your insurance renewal it's impossible. Close your account down-impossible. They hook you in but good luck getting out. Shocking app and website - Trading standards needs to look at it because there is no standard here just dodgy tactics

Spot's Gold Plan provides for coverage of several important annual vaccines. To be reimbursed, however, Spot requires 2 years of prior Vet care notes.

I started with them when my dog was 6 months old. At that time, I was paying about $50 per month. Now, he is 8 years old, and I pay $193/month.

Was hard to confirm if I was approved or denied for insurance.

I was told multiple times that I had exceeded my annual limit when in fact I had not. I wasted 2 hours of my time telling adjusters how to do their job. Luckily I work in the insurance industry. I was owed way more than what I received. It eventually did get fixed, after 2 hours of phone calls and 5 days later.

My dog hit his head hard enough on the windshield of the car to break it. I called an emergency vet and Lemonade's own online vet service (through Chewy) to see if I should take him to a vet. They both said yes. I specifically asked the vet I texted with through Lemonade if this would be covered. She said it would be because my plan covered accidents and illnesses. This seems like the definition of an accident to both of us. Lemonade denied the claim saying I had not paid for the plan that covers vet consultations. This just makes me think they will figure out how to deny just about anything. (It was only $200 and it would have simply counted toward my deductible. I have never made a claim with them before.)