I have filed multiple complaints with the California Department of Insurance against Lemonade for repeated violations of claim-handling regulations.

Customer service is efficient and very nice. However, they do not cover pre-existing conditions like allergy dermatitis. For this reason, I’ll be switching to a company that does and there are a few others that do.

Cost four times increase in two years - for coverage that we have not used.

Complaining against Odie Pet Insurance for the unjustified denial of a valid claim for my dog, Tripp, and for failure to honor pre-existing condition coverage that had already been established and paid for under the previous insurance provider, ManyPets, which Odie acquired. My experience with them has been deeply frustrating and unfair. It appears Odie is attempting to rewrite policy terms after the acquisition and is refusing to honor valid, previously covered conditions by hiding behind automated denial processes and irrelevant requests. I believe Odie is acting in bad faith and is possibly violating New York State’s insurance laws regarding: - Continuity of coverage during insurer transitions - Unfair claims practices - Failure to acknowledge valid documentation and prior approvals.

I thought this would be an easy company to deal with, associated with USAA. Sure, they employ nice people who are helpful when you call in to dispute a claim that wasn’t covered, but get ready because you will be calling them a lot.

We were denied coverage for our cat under the guise of his urinary blockage being part of a "pre-existing medical condition." We were under the stress of a life-threatening situation that required a multiple day hospital stay and despite that, Trupanion took less than 24 hours to provide the equivalent of a shrug and a "Not our problem."

The fecal tests that I submitted with the claim was not approved and stated as preventive. However, there is not a way to diagnost and follow up about this desease unless a fecal test is made.

After creating the quote, I received the link via email to retrieve it. Retrieving it was fine but after filling in the information (including credit card), I hit the Purchase button and I got a pop up box and then it just returned me to the form page. I had to type in the URL manually in another browser in order to successfully sign up my pup.

Takes a long time to review and approve claims. Was told when I signed up for the insurance claims would only take 3-5 days. It can take up to over a month. Otherwise I have 3 dogs under the unlimited plan and the charge per month is not terrible and the reimbursement is set for 80%. It's just the turn around of getting reimbursed

I made the mistake of asking for a quote and left my e-mail address. The prices are too high and decided not to but. I keep on getting bombarded with constant e-mails and marking them as spam or blocking does not seem to work.