My experience was fine with Nationwide Pet UNTIL the 2020 covid pandemic in which they used the excuse of covid expenses for 2 years to raiserates more than usual, a recent major hurricane in Oct of 2024 caused them to cancel my pet insurance only to reinstate me for a $100 exta a month and my dog aging and needing a special diet and meds for his hips caused them to review my claim and make changes to my policy while making an excuse. From talking to other Nationwide Pet Policy owners once my policy is changed they will no longer cover "Preexisting " conditions with the new policy even though he has been insured with them since he was 3 months old! Nationwide is the largest Pet insurer that so far in 2025 has made 3.2 billion dollars from what I have looked up. They are making a profit! Many new clients are enrolling their pets and they are now paying fewer claims. More than likely due to the fact they are not honoring their policy and canceling their "Head to Tail Premium Wellness

I had already applied, been approved, and received my policy packet, then, less than 2 weeks later, you informed me that you had made changes, and that my policy was no longer in effect. I had to reapply, only to get the same exact coverage at $10.00 per month more. If this happens again, I will be looking for other coverage.

There’s always an excuse and when I do get reimbursed. When I finally do… it’s like tiny fraction of what I actually spent.

Once we figured out what browser we could use, the rest was pretty straight forward. Since our dog was so

If I could give zero stars I would. They denied every claim stating they were pre existing conditions and I have proof from the vet that they are not and they still will not reimburse. Filed a complaint with the BBB. I wish I had never purchased this insurance. I had Nationwide previously with another dog and they were wonderful. I was really disappointed because I had heard such great things about this company on social media should have just stuck to what I knew.

There rates start out good when your dog is young healthy, then watch out it goes crazy high there plan is to get you to reduce your reimburstment and up your deductible. I have put in as few claims maybe most I got from them 5000 or 6000 in 10 years Ive been paying more out of pocket then putting in claims to keep his cost down but just now they raises in back to 279 plus my 1000 deductible I have a 70% reimburstment had to lower it to 50% stay away

I have had Trupanion for my pets for over 10 years, and more and more recently claims are being denied that should be covered.

Used to LOVE Lemonade, sadly and unfortunately, I’ve experienced the worst customer service any member of the human species could possibly deliver to another member of the human species. I will neither recommend nor continue to bring my business to Lemonade.

I did not feel like you wanted to take care of me. I got stuck in a pissing contest between two employees I don't know maybe they make commission? Not really my problem the person that helped me when I called in to set things up really didn't want to talk about my original quote or answer any questions. The first person I spoke with who seemed so eager to help dropped me like a hot potato when he found out I had already taken care of it when I asked him a question he said he would transfer me to the person who had set up the account this made me angry and it made me feel bad. The person who ended up finishing up the accounts would ask questions and when I answered them he wanted minimal info didn't care to hear about my pets not a good look when you are selling insurance for pets... finally someone contacted my vet and asked for one of my pets full medical record without asking me about it first I did not like that the record was emailed to me ... now I understand why you may need it and would be fine getting it for you... but doing this without my knowledge is not ok... it has left a bad taste in my mouth and I am quite honestly really thing hard about canceling and going with a different provider who understands that it's is not what you said that made me angry it is the way you made me feel my pets are my life I own a service dog and he was not cheep he deserves only the best and unfortunately I don't think that is you.

Here we go again—another denied claim. Another month of absolute nonsense. At this point, I’m not even surprised. Just disgusted.