Once we figured out what browser we could use, the rest was pretty straight forward. Since our dog was so

I have had Trupanion for my pets for over 10 years, and more and more recently claims are being denied that should be covered.

Used to LOVE Lemonade, sadly and unfortunately, I’ve experienced the worst customer service any member of the human species could possibly deliver to another member of the human species. I will neither recommend nor continue to bring my business to Lemonade.

Buyer Beware!!!

I submitted an initial claim by email on July 15th for two visits. Their website says most claims are processed with 5-10 day with some taking longer. After about 10 days I received word that some of the documentation was unreadable so I resubmitted using the documents using their app. On July 29th I submitted A 2ND CLAIM for additional expenses through email. Checking their website I saw that all the documents have now been lumped into ONE CLAIM. This was confirmed by the customer rep I spoke with. She additionally said that I could be waiting for 30 days for payment of the TWO claims. Their processing time is not what they say and has been getting long through the years.

My husband paid them for over two years and when he actually had an event they used every excuse not to pay him even though his event was covered. They are scammers! Even when we proved they were wrong, they would come up with another reason. Donot use this unaccredited company!

It used to be quite a good pet health insurance. But lately they’ve gotten a lot slower with processing time and adding more roadblocks in having claims approved.

They were horrible, didn’t reimburse any of my vet bills because they said everything was pre-existing even though we never had any indication for my dogs bladder stones till I was well into my plan policy. I had three large vet bills and they didn’t want to reimburse a dime. My mistake for not reading the tons of negative reviews on Reddit for this company. Complete scam.

I filed a claim a few weeks ago and got zero response

Filing the claim was easy & fast. Our account now has upper limit for reimbursement. This claim was for >$9,000 to cover tests that diagnosed Chumley with terminal pancreatic cancer. I believe Embrace will reimburse us the balance of his available coverage, about $400. We will have to rethink renewing our Embrace Insurance.