We have been with MetLife for four years now and this year both of my premiums jumped ~$20 for each of my girls. The customer service rep couldn't give me a good answer as to why. I ended up canceling our younger girl's policy and going with another company. I had to keep our other policy because unfortunately we are going through chemo at the moment. With chemo, we are asked to do a follow up CBC on week after each treatment, and after every single CBC, the claim is denied and I'm back on the phone with a rep trying to get them to reprocess the claim when it's clearly stated in the chemo POST note to follow up in a week with a CBC. This current go around, I've been hanging in limbo with MetLife over a claim for two weeks now and no one can seem to resolve the issue. At this point, my policy has renewed and I'm afraid the claim will go towards my current policy.

Do not trust their reviews.

I haven’t gotten any information about my pet since I’ve submitted the paperwork.

For some reason agents kept telling me hadn't received my claims for almost 2 weeks. Then in same day 1 agent said had and another said hadn't received

They're a joke! Denied me insurance just because I have two dogs-- breed that isn't even on the restricted list. Do you homework, idiots.

I have been a faithful customer of Healthy Paws singing their praises since 2017, starting at $50 a month for a 2 yr old dog. Each year they raised my premium until it is now $183 a month, even though I only filed a couple of small claims each year and they do not cover vet exam fees. Now all of a sudden they increased my rate to $467 a month which is a 255% rate increase. When questioning customer service why, it was obvious they no longer cared about me. I was told to do $1000 deductible at 50% reimbursement, but my premium would still be almost double what I am paying now and with a $1000 deductible I would never be able to use the insurance. NOT ACCEPTABLE!

I applied, sent my dogs records, paid and I got an email weeks later with different coverage. I based the vet care based on the information I originally orgered.

Cannot get thru to cancel nationwide

Disgusting customer service when trying to renew policy! They have increased my policy for 2 dogs 6 & 7 never claimed by over £800 a year and feel this is fair !

Customer service is poor. Its all autobot so anything not in "parameters" get ignored.