I was kind of little shocked when i inquired about the bill for teddy. I asked the gentleman why i was charged 200 something one charge then another 600 again right away for his coverage. We have been a policyholder for Teddy since he's been 9 weeks old. He told me well that raise increase because our pet is getting older, well no dam kidding. That's why we got the insurance in the first place. I have insurance on myself and as a human I have more risk as i get older but my damn insurance does not increase! It stays at the same rate. When we got insurance we thought we got the best plus its associated with my other insurance USAA. I really do not understand this big of a increase from the time we started to now.

A faster turnaround would have been appreciated

The company does a decent job of approving claims but it takes far longer than it should. It should not take multiple weeks and a few inquiries to complete a claim.

The app is easy to use and easy to submit claims, especially after a recent updates in the past year. Most of my experiences with customer service have been positive. The turnaround time is sometimes slow on claims , I have had issues with a few claims that should’ve been covered, and the price going up significantly in the past year- these are the reasons I am not giving a higher rating

I’ve been a loyal Healthy Paws customer since 2017. This month, my premium jumped from $268 to $1,430 — a 433% increase. No coverage changes. Just a new underwriter (Westchester Fire). Illegal? Perhaps. Unethical? Definitely. Shame on you, Healthy Paws.

I’ve been a customer of ASPCA Pet Insurance (administered by PTZ, underwritten by Independence American Insurance Co.) for several years through an employee discount. I filed my first major claim this July after my dog became seriously ill. Less than 24 hours later, I received a vague email saying I should “review my renewal plan.” After digging through menus in the Member Center, I discovered my annual premium was being increased from $776 to $1,156 — a 49% increase.

I’ve been waiting three weeks and still no confirmation of my claim. Everything I submitted has been verified by the veterinarian, each item was individually listed with the cost, a copy of the itemized receipt was emailed and I swore it was true as they requested. And there’s no way to discuss this with a live person.

It was EXTREMELY difficult to understand your representative on the phone. She was VERY nice but she had to repeat things MANY times. She spoke too loud and too fast! As a result, I'm sure I missed some important information.

Heathy Paws is horrible. Bottom line.

THIS IS THE MOST ABSOLUTE. HORRIBLE. PET INSURANCE COMPANY! I have insured my dog since she was eight weeks old and have been with MetLife Pet Insurance for a while. I have experienced superb service from other companies, but unfortunately, not with MetLife Pet Ins.