This is the WORST company. They take your monthly payments but won't pay for anything. They don't cover anything. It's a waste of money just pay for your pets medical expenses out of pocket.

Service is great - time to process a claim takes way too long

Really bad experience with my cat's insurance, they're gonna manipulate the information you provide them in order for them to reject your claims, they're triumph card is their "preexisting conditions". My cat vomited a few times before having her insured with lemonade and months after, with the insurance, she started having an episode with vomiting and peeing everywhere and feeling really bad, it turned out to be spleen cancer, they should've paid for the ultrasound and the surgery, but they didn't because apparently for them that time my cat vomited a few times months before all this was a preexisting condition. Using their logic, if I vomited when I was kid and then again after a night of too many drinks, I have a preexisting condition. BTW, vomiting is totally normal in cats, when she vomited a few times and took her to the vet, they just changed her diet and she stopped completely. So no, it was not a preexisting condition. Of course they will never understand that because you know how it works; the less money they pay us, the more money they keep.

Lemonade recently raised my pet insurance premium by 36% for a completely healthy dog, with no claims last year. When I contacted them to ask why, they gave me vague, canned answers—something about “inflation” and “pricing in my area”—but refused to provide a detailed or individualized explanation.

Paid the quarterly cost for fetch. Sent in documents for treatment received within two years. Emails confirm documents received. Submitted a claim. Refused for not getting the documentation which has been sent.Unhappy with Fetch.

No way to see trips/mileage details, how can I be sure of charges? Rates go up with little to no warning. No email notifying next autopay amount. All of these, I've complained to customer service voice line more than once, the result being I'm writing this review.

Put in for this insurance about 2 weeks ago for cat... Haven't heard back since. But they did take my money. Haven't even gotten policy in mail yet ...

I just signed up today. There was a monthly fee quoted, which I am fine with. However, when I submitted my first payment, there was an additional $15 "enrollment fee" added. I didn't see anything on the website that indicated that there was going to be an additional fee charged. If this fee had been clearly listed, I wouldn't have had an issue. But tacking on an additional fee is dishonest. FIGO refused to credit this fee back to me. I'm considering canceling my enrollment, since I no longer have confidence in FIGO's honesty.

Don't buy insurance from Spot Insurance! They don't pay out claims even though they have received ALL information requested!! Don't take peoples money if there is more needed to even have the policy!!!!!

For the premium paid, I feel that esp for my older dog, the 2000 USD limit barely covers his ongoing medical expenses.