Title: False Advertising

TERRIBLE experience with this company! I recently submitted a small claim for the pet insurance that I had with Lemonade and it was the most frustrating experience ever. You can only submit using a mobile app. Who keeps the documents they want for the claim on their phone?? The amount of juggling I had to do was just stupid. That experience should be on a browser. They insisted I also track down my previous insurance cancellation confirmation, just to then deny the claim the next day for a pre-existing condition. So why waste my time if they knew they were going to deny anyway. And their denial is complete crap as what they defined as a pre-existing condition was diarrhea. WTH?!? If your pet has ever had diarrhea it's a pre-existing condition? Stay away from this company. I fired them and went back to Pets Best.

I just read a lot of reviews and there is a trend I will add to. I have had the insurance for 11 months for a 3 year old dog with no claims or pre-existing conditions. I was just notified of a 16% increase. They play games with the wording not increase for the age of your dog - but if you read the reviews they do them pretty much every year based on their "formula" I have not seen anyones go down based on their "Formula". So not sure if they are any good but they will always raise your rates, so don't be fooled by the wording they present. Here is the wording used to confuse people "No age-based annual price rises"

I had a fantastic experience working with Jonathan. He went above and beyond to help me find the right car insurance coverage that fit both my needs and budget. He took the time to explain all my options clearly, answered every question with patience, and made the entire process smooth and stress-free. It’s rare to find someone so dedicated and genuinely focused on helping their clients. I highly recommend Jonathan to anyone looking for expert guidance and top-notch customer service!

I loved nationwide when I first got it in 2020, over the years not so much. Their plans changed and I feel like I should’ve been grandfathered with the plan I had. I regret renewing both of my policies. I should’ve shopped around. I will not be renewing next year.

Scam. I subscribed through my employer for a pittance of a "discount," only to have coverage severed when the pets reached a certain age. We had an emergency vet visit on the final day of coverage, and they denied it due to "terminated coverage." Wrong, sir. WRONG, in every sense of the word. I will never purchase a Nationwide product of any sort. in my opinion, they have stolen from me and made false promises.

I have no idea what kind of scam this is. I took my dog to the vet for itching on his feet.. $369 vet bill.

My claim was denied on the removal of an undescended testicle in a dog. I appealed and was informed that I would need additional coverage to the ever escalating premiums that I already pay. This was not a neuter, but a necessary procedure done to prevent cancer, which is a risk with undescended testicles. AKC pet insurance is overpriced and has many add on with coverage, not a basic wellness coverage and/or illness/accident coverage. I would not recommend and will be cancelling the policy.

I have emailed time after time to have a dog dropped from my policy that is no longer my dog and they refuse to drop the dog and keep billing. I called and they said I had to email in writing. When I email they say I am emailing from the wrong email address and that is impossible and the eamil address they send billing, notices and emails to review them. Originally in 2020 they were great and easy to deal with when a dog had an injury. Since then they deny claims when they should not. And keep billing for a dog I have not had for over two years now. I should only be paying for 2 dogs not 3 so I have reently hired a lawyer and notified the insurance commission in Texas of the problem and their unwillingness to resolve.

I’ve been paying $90 a month expecting peace of mind for my pet’s health. Instead, I’ve received nothing but frustration. Not a single one of my claims has been approved – not even the most basic or clearly eligible expenses. Every time I submit a claim, it feels like they find some excuse to deny it.