Just about every time I send a claim, Metlife responds by saying "not enough info, need dr's notes etc". I send them everything my nvet gives me... including the dr's notes and itemized invoices! I have my cat insured under another company and I never have these problems with them.

Honestly wasn't even aware that my pet insurance carrier was now met life, it's changing more than it's been used. I've never used the service under met life so I can't say you're good or bad

The price of premiums keeps going up and yet the amount of reimbursement is down. I waited almost 3 weeks to find out that basically none of my pets yearly checkup was covered. I think it’s time to look into other providers.

Trupanion is a very dishonest company. After having their insurance for a few years they will increase the rates signifagantly more then they any of their sales material advertises. They justify this by using statistics that are beneficail to their claim while ignoring their own published finacial numbers. For example, they claim vet costs are up 65% in the emails they send notifying informaing a customer of the increase while their published finacials state the increases were closer to 35%. Our last increase was 15% on top of a 30% increase a couple of years ago. If you call in and questions what going on you are met with passive agressive people saying their "sorry you fell that way" rather then addressing the actual issue. We are 7 years in and they know its cost probiative to leave so they gouge customers playing on their concerns for their pets health. This company is morally bankrupt and should be avoided at all costs. Use at your own peril.

Goes up every year, have only used once in 10 years

Former client of Nationwide until our dogs passed. Just signed up for our newest pup this AM after speaking with an agent a few weeks back and found out there is a 14 day wait period till the policy takes effect. Never was told that and couldn't get the policy till we picked up the dog. Thinking of cancelling. Not the best CS as I remember. NWPI is slipping and not happy.

you cover very few procedures and charge a ton of money each month. will likely consider canceling next year.

I would give a higher rating but it seemed like as soon as I had a couple of claims my rates were raised. Twice! They're almost double what they were to start and my dog is only 2 years old.

This has gotten so insanely expensive for monthly premiums (3 dogs) that I am not so sure it is worth $400+ per month any longer. Just greed & ridiculous costs.

Reimbursement is taking way to long to process over the last year. 5-7 business days has turned into a few weeks or like my last submission, a month. If I'm late with my payment, I would get cancelled. Why is it ok for my reimbursement to take so long