The Wellness coverage is disappointing. Other pet insurance companies offer better Wellness program coverage for an equivalent fee.

Nationwide has been covering all my pets for more than a decade. I lost my job March 1st and missed a couple payments. I called to inform them of the situation, they said I could catch up when I'm able. Then, they cancelled my dogs policy in April and won't reinstate it in June. I paid from her birth until now, and now you're saying she might have pre-existing conditions. I will never use your service again, and will tell everyone I know not to. You are a scam.

This company does everything in its toolbox to not pay claims. Even when your dog is sick. RUN RUN RUN away. I wish I had chosen another company. What a waste.

I was very transparent in my submission as to my dog's health and pre-existing conditions. Obviously, I realize that none of her pre-existing conditions would fall under allowable coverage, however, there's a lot more to a dog than a pre-existing condition. There are many areas of Health and Wellness that need to be addressed throughout the lifetime of a dog. Yet you declined my application. Not cool! I will never use Nationwide again nor will I refer any friends or family to it. I used Nationwide for a previous dog and I wasn't entirely satisfied with it then either.

I have both of my dogs insured with this company, but the coverage is based on specific conditions and they reimburse almost nothing. The amounts they cover for illnesses are extremely low compared to actual veterinary costs. I do not recommend this insurance. There are other providers that reimburse a percentage of the total bill regardless of the condition, and with lower premiums.

First, they only offer an annual subscription and it is IMPOSSIBLE to reach anyone or get any kind of customer assistance. Vet was meh. My dog gets occasionally bouts of loose stool/diarrhea. My past vets would prescribe a 10 day, 2x/day course of pills. Dutch vet prescribed only 3 PILLS. 3. Then I get an email the next day with tracking info - another 10 DAYS until I'd receive the meds. Absolutely USELESS especially since I had to pay addtional $29.50 'Pharmacy Processing Fee'.

They raised my premium, upped my deductible, and paid out less — it’s like the reverse lottery! Two pets, two useless claims. I pay them monthly so they can politely decline to help. 10/10 regret. Would rather train my pets to do taxes than deal with them again.

I have this insurance for my 2 pets, a cat and a dog for 5 years. I started paying $67 for both. Last year or year before the monthly payment increased to $88 for both, and I agreed to it because I thought it happened after we did submit claims after my dog's surgery. But now, only 1 or 2 years after, after I didn't submit any claims, they increased it to $125, which is almost 50% increase! It is insane ! They offer other options which you will need to pay insurance AND deductible not $250 that I have now, but %500 or even %1000. Before it happened I did recommend this insurance for everyone, but now I can say that it is unfair, increase should not effect all customers, it may affect those who did submit claims, even not all of them, only if it was a lot. How much we will pay in a few years, like for car insurance, $ 700 ?????

Do NOT use this company. Once a great company, no longer! We have had insurance with them for over 12 years and our dog was diagnosed with periodontal disease years ago and they said, no worries they will never use a diagnosis to increase your rates or not cover you in the future BUT guess what, now that she needs surgery they will not cover her costs of between $4k-6K (don't even get me started on the Vet pricing) because we did not have her teeth cleaning completed within 3 months of her pet visit. Had no idea, I advised them that our Vet left the practice and we just found another so missed out by 4 months. Does not matter, what the circumstances are, sorry!

I’m really disappointed with my experience using Dutch. I was only able to access the app on the first day—and after that, I was completely locked out. I missed critical follow-up information from my veterinarian and had no way to understand what they were trying to communicate about my pet’s care.