I have both of my dogs insured with this company, but the coverage is based on specific conditions and they reimburse almost nothing. The amounts they cover for illnesses are extremely low compared to actual veterinary costs. I do not recommend this insurance. There are other providers that reimburse a percentage of the total bill regardless of the condition, and with lower premiums.

Lemonade is dropping my homeowners insurance coverage because of “tree proximity” and “water heater age”. All of this after requiring hours of work to provide photos and documentation to them. Awful experience working with the customer service team. The tech and the app is appealing but they will kick you to the curb as soon as they can.

The Wellness coverage is disappointing. Other pet insurance companies offer better Wellness program coverage for an equivalent fee.

They are impossible to work with. Everything is so automated with digital phone agents, SMS and chatbots that trying to get anything done is extremely difficult. Save your time, find another insurer.

First, they only offer an annual subscription and it is IMPOSSIBLE to reach anyone or get any kind of customer assistance. Vet was meh. My dog gets occasionally bouts of loose stool/diarrhea. My past vets would prescribe a 10 day, 2x/day course of pills. Dutch vet prescribed only 3 PILLS. 3. Then I get an email the next day with tracking info - another 10 DAYS until I'd receive the meds. Absolutely USELESS especially since I had to pay addtional $29.50 'Pharmacy Processing Fee'.

Been a customer with 5 Pets on plans for over 4 (some of them 6) years and was given misinformation by one of the customer representatives causing 3 of my pets plans to lapse. I was very understanding that mistakes happen and I had to reenroll them.. that was up until through the process my within a year records weren’t good enough and now I have to pay for an exam that would’ve been covered had I not been given misinformation. - If I’m completely starting over with a company I’ve been loyal to but isn’t willing to work with me in return, might as well shop around since have to start from complete scratch anyway.

I have this insurance for my 2 pets, a cat and a dog for 5 years. I started paying $67 for both. Last year or year before the monthly payment increased to $88 for both, and I agreed to it because I thought it happened after we did submit claims after my dog's surgery. But now, only 1 or 2 years after, after I didn't submit any claims, they increased it to $125, which is almost 50% increase! It is insane ! They offer other options which you will need to pay insurance AND deductible not $250 that I have now, but %500 or even %1000. Before it happened I did recommend this insurance for everyone, but now I can say that it is unfair, increase should not effect all customers, it may affect those who did submit claims, even not all of them, only if it was a lot. How much we will pay in a few years, like for car insurance, $ 700 ?????

They raised my premium, upped my deductible, and paid out less — it’s like the reverse lottery! Two pets, two useless claims. I pay them monthly so they can politely decline to help. 10/10 regret. Would rather train my pets to do taxes than deal with them again.

I’m really disappointed with my experience using Dutch. I was only able to access the app on the first day—and after that, I was completely locked out. I missed critical follow-up information from my veterinarian and had no way to understand what they were trying to communicate about my pet’s care.

I canceled before they approved add haven’t received anything refund yet