I have this insurance for my 2 pets, a cat and a dog for 5 years. I started paying $67 for both. Last year or year before the monthly payment increased to $88 for both, and I agreed to it because I thought it happened after we did submit claims after my dog's surgery. But now, only 1 or 2 years after, after I didn't submit any claims, they increased it to $125, which is almost 50% increase! It is insane ! They offer other options which you will need to pay insurance AND deductible not $250 that I have now, but %500 or even %1000. Before it happened I did recommend this insurance for everyone, but now I can say that it is unfair, increase should not effect all customers, it may affect those who did submit claims, even not all of them, only if it was a lot. How much we will pay in a few years, like for car insurance, $ 700 ?????

I’m really disappointed with my experience using Dutch. I was only able to access the app on the first day—and after that, I was completely locked out. I missed critical follow-up information from my veterinarian and had no way to understand what they were trying to communicate about my pet’s care.

I jave a 90/10 policy but the first time I ever had to use this for an emergency out of my 636 dollar vet bill I had to pay 432. Thought it would be lower. The only good thing I can say is my vet uses Trupanion and th bill was paid at the vet right after release of my dog. That part was easy

Do NOT use this company. Once a great company, no longer! We have had insurance with them for over 12 years and our dog was diagnosed with periodontal disease years ago and they said, no worries they will never use a diagnosis to increase your rates or not cover you in the future BUT guess what, now that she needs surgery they will not cover her costs of between $4k-6K (don't even get me started on the Vet pricing) because we did not have her teeth cleaning completed within 3 months of her pet visit. Had no idea, I advised them that our Vet left the practice and we just found another so missed out by 4 months. Does not matter, what the circumstances are, sorry!

Signed up hoping to get some reassurance that my pets would be healthy and taking care of with Trupanion.I was wrong I got five emails asking for the same information each time then I get met with rude agents that barely give ya the time of day horrible company.Canceling soon and looking for a good pet insurance provider cause trupanion ain't it

As a physician I don’t trust health insurance policies to begin with. The pet insurance industry is not nearly as regulated as human insurance so it can be rife with dishonesty and no one cares. This is one of those policies. If you do not get insurance the minute your pet is born, do not bother getting insurance. First they offer you no verbiage of the policy when you sign up. Simply put in your dogs age, breed, and decide how much you would want them to pay if an injury happens. Then start paying your premium. They also don’t send you a written copy of the supposed policy you signed up for. When there is a problem that is common amongst your breed I guarantee it won’t be covered. ACL repair one side only and if your dog already tore one side they will never cover that on any other limb. That goes for anything else that can occur in more than one area. Think tooth abscess, knee dislocation, eye problems, etc… Despite, the fact that they say everything is covered it is not. The policy is in the legal jargon you would expect, completely indecipherable by the regular person. Once again you’ve never been provided a copy of this policy but when they don’t want to pay for something, they will send you a copy of page 4, 6, etc… that you never saw. Furthermore, it won’t even say what they say it does, its so nonspecific and arbitrary that it could be applied to anything. Maybe just maybe this insurance will cover if your dog is hit by a car. However, if a vet has ever jotted down that your dog ran in the street in the past… they will not cover it.

Trupanion is a very dishonest company. After having their insurance for a few years they will increase the rates signifagantly more then they any of their sales material advertises. They justify this by using statistics that are beneficail to their claim while ignoring their own published finacial numbers. For example, they claim vet costs are up 65% in the emails they send notifying informaing a customer of the increase while their published finacials state the increases were closer to 35%. Our last increase was 15% on top of a 30% increase a couple of years ago. If you call in and questions what going on you are met with passive agressive people saying their "sorry you fell that way" rather then addressing the actual issue. We are 7 years in and they know its cost probiative to leave so they gouge customers playing on their concerns for their pets health. This company is morally bankrupt and should be avoided at all costs. Use at your own peril.

No phone call and no information

everything is easy and quick, love many pet but it is said not continuous anymore

My wife signed up because there was a screen that said they could help us with our dog ellie. Then once she signed up for one month, it said there are no vets available. We tried to cancel and it wouldn't let us. It says we made a 3 month commitment which we DID NOT see.