Healthy paws is a rip off and has terrible customer service. I've had them for 3 years, and i'm finally going to switch after too many frustrations. Several times, they don't reimburse the amount they should. And when you appeal it, they don't let you talk to a real person in claims to explain it -- you can only communicate via email (can't call or talk to anyone via phone) and it can take over a month to hear back.

Never received my checks. Both total about a thousand dollars. I have proof from my bank that I did not receive the checks and they told me sorry the checks were cashed. Definitely don’t trust their service.

I’m still waiting for insurance approval. It’s been many days now. I have not heard back from Nationwide

Filed claim and didn’t get an option for direct deposit so have to wait a week for them to mail a physical check.

We have a dog that had a pre existing condition prior to the policy. The condition was a birth defect that we had surgically corrected outside of the policy. I am leaving a negative review because they found a way to tie any claim back to the pre-existing condition to deny paying. This may be a good company and policy if your pet has a perfect medical history when you get the policy. Reasons for denying were that the symptoms are related to the pre-existing condition which would be true if the defect were still present and not surgically corrected.

I initially thought it was a coincidence, but after posting a negative review about this insurance company, I quickly noticed an influx of positive reviews with suspiciously generic names. Now, same thing is happening to knew negative reviewers. It feels like they are artificially boosting their reputation. Very disappointed with their practices.

No way does this insurance have low insurance costs. I have a perfect driving record and they want to charge me $100 more a month for insurance than what I currently pay

I had lemonade for 4 years and thankfully I never had to use them. They’re moving out of my state (nj) and instead of telling me the truth that they can’t cover me because of that, they lied and said that my roof wasn’t up to par based on a photo I sent them (which makes no sense because my roof is new) they’re liars and scammers with too good to be true premium rates. Lucky I got out when I did. You’ll be in better hands with the bigger companies who actually pay out in an emergency (and not just the bare minimum)

I am very disappointed and concerned with Trupanion's service as of late. Especially if pet parents are relying on their help and services for the well-being of their animal...

12 years of paying premiums for two dogs, never had a claim paid even after getting everything they asked for.