I initially thought it was a coincidence, but after posting a negative review about this insurance company, I quickly noticed an influx of positive reviews with suspiciously generic names. Now, same thing is happening to knew negative reviewers. It feels like they are artificially boosting their reputation. Very disappointed with their practices.

I had lemonade for 4 years and thankfully I never had to use them. They’re moving out of my state (nj) and instead of telling me the truth that they can’t cover me because of that, they lied and said that my roof wasn’t up to par based on a photo I sent them (which makes no sense because my roof is new) they’re liars and scammers with too good to be true premium rates. Lucky I got out when I did. You’ll be in better hands with the bigger companies who actually pay out in an emergency (and not just the bare minimum)

Angelica was passive aggressive with me when I tried to gain clarity about her response. I don’t appreciate her attitude for no reason.

Love them and their easy process in submitting invoices

I paid $20 for expedited rush shipping. It said one day expedited. I did not get the Rx and still haven't received it. They are not truthful in advertising. They state that to transfer to a local pharmacy could take days. You want to do the best for your pet, so I chose rush shipping. Customer service is hard to get a hold of and told me to check the FAQ's. Rush shipping can be 4 days. When checking out though it says 1 day expedited. Then another area says 1-3 days. I thought I had found a great vet option only to learn that that Dutch is about billing and couldn't give a flip about pets.

Bad experience

Monthly pricing has gone up triple since we started 3 years ago, other then that things are good

This insurance company is truly a scam when it comes to paying out. If it’s routine there’s not a problem. However don’t waste your time, energy, or money on any other plans. They will lie about contacting the vet office, lie about attaching files, lie about calling you back, and lie about what they need. I have been fighting this company for almost two months for insurance I pay for. If I’d just put everything I pay for this in an account I’d have had better luck. The last contact was being promised by a supervisor that multiple people would be written up for lying to a customer and not doing their jobs only to once again have the supervisor lie to us and again not reopen a claim that they had all the information on in the first place. Don’t waste your money. I’ve already sent in complaints to the better business bureau. It’s disappointing that they offer to help and just leave you in a worse spot with more stress when you animal has injuries .

Beware of this company and their rate hikes.

Keep raising my monthly premium and never paying much for claims. Typical insurance