Trupanion’s arrogance knows no bounds. When questioned about a 33% premium increase, only boilerplate messages about increased regional costs were given. When asked for documentation about how such an increase was determined, more boilerplate messaging about this being proprietary information was offered. Surely Trupanion can do better than this.

When I purchased this policy, I was told that my pet did not have any pre-existing conditions. After I filed the claim, I was told that the treatment she received was for a pre-existing condition. Furthermore, before the policy was purchased, 6 months of records were requested. I had not had this dog for 6 months, so I provided the records that I did have. Again, no pre-existing conditions were discovered. I summitted the claim for her recent visit. Now, 24 months of records were requested, suddenly she has a pre-existing condition. (Mind you, the same records were submitted, as the initial request prior to the policy's purchase). Please do yourself a favor and find yourself a decent insurance company for your pet. I plan to report this to the Better Business, The PA Bureau of Consumer Protection, as well as my attorney. I will share my experience on every electronic review site, social media platform possible, and I encourage you to do the same.

I am distraught with Nationwide pet insurance, as the one time I needed them to cover a surgery in 8 years of having a policy, they are denying it. I have carried Nationwide pet insurance since my yellow Lab, Beau, was a puppy. I have major medical and have had very few claims over the past 8 years. Beau had a mass on his leg and the the needle biopsy was inconclusive to our Vet. She said it could be a joint cyst or joint sarcoma and referred me to a surgical vet specialist. The Specialist wanted to get the mass off right away and send it to pathology. the surgery was $3400. Nationwide will not pay for the surgery, stating that they have already paid the amount allowed for a synovial cyst. Both my vet and the surgeon have reached out to them to tell them they were not certain it was a cyst, but they still denied the claim. Basically, Beau would have had to have cancer for them to cover the surgery to remove it. It is not worth paying monthly for this insurance if they won't cover the high cost of surgery when it is clearly needed and part of major medical

I just canceled my Healthy Paws policy after watching my monthly premium increase by over 500% in just 4 years. When I first signed up, the price was reasonable, and I genuinely believed I was protecting my dog long-term. But every single year, the premium jumped significantly — without any major claims on my end.

Horrific worst fraudulent insurance company in the United States. Our rental home had a leak which turned into a flood. The process took 5 weeks. Conor had made this women carly interview me, the attacked me and wouldn’t come see the damage. Conor the worst most horrific person on earth along with “carly” and Investagitor will never give you your money. Cancel them quick. They are a total scam

Hail/wind storm came through had minor damage to shingles and wind blew a section off 4x8ft shingles gone. This was three months ago still waiting because initial claim was denied?! What my shingles are gone?! Worst part the wind knocked one of the flutes out of line so water came down the pipe damaging our tankless hot water heater that’s in the attic so now it has and error code and you have to go to the attic multiple times a day to reset it to have hot water! For THREE MONTHS. Lemonade is a joke. You expect use to climb a latter to the attic 3-6 times a day to reset the hot water heater. Instead of approving the claim and fixing our problem?! What’s the point of the home insurance?!

All the company did was change its name, lower benefits, and RAISE prices. They were bought out by a huge, greedy corporation. I constantly receive "upsell" offers of junk.

If you are in Canada DO NOT BUY THIS INSURANCE! My Bill is never the same, they charge in U.S. dollars and convert to Canadian so that "rate" you are quoted is BS. Also, (at least from Canada) I could not see a breakdown of my Bill, I just had to "trust" that everything was okay. Some months my Bill would be $90, others it would be $120. I also was Never given a copy of my agreement.

I used this for my renters insurance and even after I attempted to cancel multiple times they continues to charge me and I ultimately had to go to my bank to dispute the charges and block their payments.

Timely response and covered what was in policy without any issues