My insurance was abruptly canceled for my 5 year old dog on 5/1/25. For five years, I never missed a payment. My dog never required expensive medications or surgeries. Nationwide was unable to provide me with a reason. They told me I had to reapply for insurance; my dog now has pre-existing conditions. Our re-application was rejected. This is incredibly frustrating and disappointing. I would advise against any policy with this company as they will screw you over any way they can. It is laughable that they sent me this email asking for a review.

My premiums have gone up 252% in 7 years. That’s an average of 36% increase per year. Ridiculous. You are much better off putting that premium in an interest bearing account and self insuring.

I will NEVER refer anyone to Trupanion. They didn't tell me everything before I enrolled. I was told i only had to pay a 1x deductible. Man they LIED. You will have to pay a deductible for each damn condition. With other companies you only pay a deductible once a year. Now I can't switch insurance because pre existing condition. STAY AWAY from Trupanion. I don't understand why we have to satisfy a deductible for EACH condition and don't cover shots and office visit.

Talk about a bad experience, firstly I got a call from the police asking if I had been in an accident which I had not and secondly after one month of having the insurance they tried to raise my insurance to over 500 a month for two drivers liability. I will be switching to a better alternative and I personally do not like the fact that they monitor everything you do it’s intrusive and should be illegal. How can you justify raising someone’s insurance without having been in an accident or receiving a ticket it just doesn’t happen with other insurance companies and this is all bait and switch tactics on their behalf. I already found another insurance company that is very reputable with same coverage at half the price. I don’t want to see hard working people get ripped off .

Took my dog to the vet and did a claim they sent it too the vet they had to cancel that check and still waiting for the check I called them and their stating that they have too reissued me another check

They do not issue refunds. They give you false information to get you to sign up for their service and then won't refund you when it does not live up to their sales pitch.

Dutch used to be fantastic, but it seems as if they’re attempting to grow out of their startup phase and making pretty significant decisions that are making the platform less attractive. They implemented a pharmacy processing fee for every order regardless of size. You could previously have an order sent to your local pharmacy from the website, all you had to do was pay a fee, which is understandable. Now you have to reach out to support, who then take days to reply and send your prescriptions through. A pretty blatant attempt to get people to just fill prescriptions with their in house pharmacy or partner. That in itself isn’t that big of a deal until you actually do. Their shipment times for orders is atrocious. It can take half a week for them to even fill an order and process it, let alone give it to USPS for delivery.

Have used this insurance for a few years now, their service level has gotten much worse.

The ASPCA has repeatedly denied claims that were covered during the same policy period necessitating several, time consuming, appeals. I have referred this company to over 100 people over the last 8 years I have had coverage for my dog because the coverage was clear and promptly paid. Si9nce January, 2025 every claim has been denied. I am hearing from several people I referred to ASPCA Ins that they have gone elsewhere for the same problem.

I noticed last month that I had been charged on my credit card for a Lemonade Insurance, I looked back further and had been charged the month before too. I filed a dispute with my credit card company because I have no clue who these people are and never heard of them before. They attempted to charge again this month which was declined because I reported it the month before. I’ve been waiting on someone from their company over the payments to find out who they are. I’ve tried to call the company twice but you can’t talk to an agent unless you select the right division option, since I don’t know what division these charges are coming from I just select a random option and the agents can’t find any policy in my name. The whole thing looks fraudulent to me. It’s a strange name for an insurance company anyway.