The insurance repeatedly holds up processing claims, does not indicate specifically what needs to be provided, drags their feet.

It’s really difficult, to submit to you because you don’t seem to understand the invoices that my Veterinarian sends. So it’s very frustrating.

My premium went up roughly 20% with no notice and then a wellness check for my older dog was denied because we also got blood work done to check on liver levels, which were elevated a year ago. I brought this up to the company and said I could have taken my dog in for two separate appointments,(wellness check, and then go back for a blood draw) but that causes extra stress on my dog. Spot Pet Insurance said they want to do everything they can to make their customers happy, but they wouldn't move off of this claim. Clearly they don't want to do everything possible. It was a simple request given I've paid them thousands of dollars. Even if I had not have paid a lot of money already, it is still a reasonable request.

Have been paying their high prices for pet illness coverage. As soon as my pup gets sick they deny the claim for 3 different reasons. Standard insurance company that will find every reason not to pay when you need them. Absolutely abhorrent.

They got me to leave my trusted company to lower my house payment, then when it was time to renew they came up with all these reasons why they couldn't renew my policy, and just left me hanging.. Also I found out the coverage I had with them had no replacement Insurance. Trust me do not let them get you! do not leave your trusted homeowners insurance that you have. The coverage is bad and they leave allot out to get you a low payment up front , then when time to renew they will drop you like a cold turkey sandwich!!

After 4 years of being a policy holder from Enron our dog was born you cancelled the Wellness Plan and now tell me that you will not insure her because of too many pre existing conditions - we don’t know of any pre existing conditions!!!

Cat Rescued from Gas Station Living.

Trupanion refused coverage for an ear infection for my dog, claiming that for him, ear infections are a pre-existing condition. His ear infection was mild, easily treatable, and was not a chronic occurrence. But they stated that they would never cover ear infection treatment now or in the future. Do not pay for their product, it is a scam.

We’ve given you the opportunity to help us take care of Tater. When you do that you’ll get a better rating.

Dollars come first before pets