I just tried to cancel my ageing elderly cats policy, as the access for the yearly policy is more than end of life procedures would be. Rang first thing in the morning. That’s the only way you can do things over the phone and then was greeted with a hard pressure hostility attitude from the customer service representative.

When my dog, Martha, got hit by a cyclist and needed emergency surgery on her back leg, Paw Protect came to our rescue. In just one call our bill was paid, within minutes of receiving it from the vet. I am so glad we have our pet insurance with Paw Protect as we would never have been able to cover this cost without it.

Reply from Pawp

ABSOLUTELY SCAM OF A COMPANY! THEY TAKE YOUR MONTHLY PAYMENTS AND DENY EVERY CLAIM!! TERRIBLE CUSTOMER SERVICE, TOO!! DO NOT BUY! GO READ BETTER BUSINESS BUREAU REVIEWS!! BUYER BEWARE!! WORST COMPANY EVER! MAKE SURE YOU GET A CONFIRMATION OF CANCELATION OR THEY WILL KEEP CHARGING YOU!!

A perfectly healthy dog that was adopted without any known medical records does not have a pre-existing condition. Why is it so hard to find an insurance company that isn't run by scumbags.

I cancelled this plan in April 2025, but have not received a refund.

They considered everything preexisting despite a detailed letter and explanation from our vet. Unbelievable waste of money, they pretend to care about you and your pet but they will scam you.

HORRIBLE. I paid premiums' for almost two years and when my cat needed HELP they where no where to be found. I had the accident and injury policy. To make a long story short , my cat developed diabetes, My local pet hospital was pretty much useless too. When I submitted the bills, i was sent a denial and a EOB of bullshit. I submitted two claims back to back as my cat had developed a new problem unrelated to his diabetes,( Hole in Throat and having a pretty serious problem with his eye all in a week or two). My cay had to be put to SLEEP due to his developing condition. SO IF YOU DONT LIKE TO BE REIMBURSSED AND LIKE BEING LIED TO , This might be your place.

Do NOT use PAWP! THEY ARE CROOKS!! THEY TOOK MY MONEY AND I HAD CANCELED THE SAME DAY!!. I DID NOT USE THEIR SERVICES AT ALL!! MY DOG DIED FROM CANCER!! SO IM DEALING WITH THE LOSS OF MY LABRADOR RETRIEVER AND BEING SCREWED BY PAWP!! From April 1st 2025 to present!! DO NOT USE PAWP!! YOU WILL REGRET IT!!

It would be better to take your premium and put it in a savings account. They don’t pay out nearly enough to make it worth it, and they basically steal your money while your pet dies. I paid a $215 monthly premium over a 6 year period which amounts to a little over $15k. When my pet had a major medical emergency and passed away, her medical bill came to $2800. They paid less than 40% of that bill. With all due respect, SCREW that!