Worst insurance company. Do not hire this company. They will not approve any of your claims although perfectly legitimate and inline with supposed coverage. Spent an hour on the phone with customer service and they stated that my dog was completely covered for a dental cleaning only to get completely denied. Very unprofessional. Do not recommend. No one was willing to be helpful. Claimed to reach out to Vet office which was false. When proper documentation was provided, I was denied. I’m absolutely disappointed as I’m out of $1000.

$130 a month to deny every claim citing an unrelated condition. And not honoring their “preexisting condition” policy, claiming that schistosomiasis is not a curable disease despite being provided peer reviewed research and letters from veterinarians explaining that this is incorrect.

Update: Thank you for responding, Fetch. I’ve followed up via email, as I’m documenting this issue for a formal complaint. I’ve also submitted a PIPEDA request to better understand how this decision was made. I’ll continue to update this review based on how the situation unfolds. At the time of this update, I have not been offered any option to restore my original coverage—even with increased premiums. I’m hoping for transparency and a fair resolution, especially as a long-standing customer managing a chronic illness. Original post: I’ve been a Fetch customer for several years. Our dog was recently diagnosed with a chronic condition, and shortly after filing a claim, I was informed that our reimbursement rate would be reduced from 80% to 60% at renewal. I was not given the option to maintain or upgrade the coverage—even at a higher premium. This feels particularly unfair, especially as we now depend more than ever on consistent reimbursement for ongoing treatment. It also appears that this downgrade was triggered by higher claim use, which raises serious concerns about how long-term customers are treated once their pets become expensive to insure. I’ve submitted a formal complaint to Fetch and am currently gathering stories from other policyholders to determine whether this is an isolated experience or part of a broader pattern. I hope to see better transparency and support from Fetch moving forward.

Don't bother with this insurance. I have a 3 year old dog that we adopted. The poor thing has had one problem after another. I have sent claims to Fetch months ago and still have not been paid. I called yesterday and had an automated answer that said the claims where closed. I called my husband who received the same message but no answer to when we would be reimbursed. When I called today (the day after my call) the woman said they where waiting for more information. I sent it to them over a month ago! She said my claim was still opened. Does anyone know what's going on over there? I just received another bill from the Vet for over 900 dollars. She needs an operation for 8000 dollars. I'm sorry to say the poor girl at Fetch got an ear full from me. If we do not receive a check in the next two weeks I'm canceling this policy.

I had a great experience w/ Healthy Paws and luckily I only had to file 1 claim and they paid it quickly. I got an email from them informing me of their absurd premium increase, more than double, which is absolutely insane. I saw there's a lawsuit against for the same reason. This is from them-" Current Monthly Premium: $68.00 • New Monthly Premium Starting in 63 Days: $155.25." I cancelled my policy and will be getting a more affordable plan elsewhere.

I don’t think they pay for anything and thus far I am sorry I changed pet insurance companies. All of my cats are rescues and don’t have records since the beginning of time and they keep asking for more. Our vet sent them complete access to his full file and it’s still not enough. They are saying my cats have pre-existing conditions that they do not have and were never treated for. Very very disappointed.

This company is a SCAM! They denied my claim for my dog's hospital visit without explanation. Please don't fall for this fraudulent company.

I hane been waiting since January and the first said they could not pur it in my account so they would mail it. Although I hsve called 3 times and talked to manager no money. 3 months and they keep saying it was resent manager said it had not. I am canceling.

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I had my insurance with Healthy Paws since my dog 🐶 was a puppy.I signed up with Healthy Paws 12/30/2018, my wife recently said why do we not have coverage anymore. I called the office and they tell me that a payment did not go through on my American Express account. I called up and they told me that an e mail was sent to me as well as a letter to my home. I questioned the representative and said there was no letter addressed to my home address and i did not receive an e mail canceling my account. I asked why they did not call me since my dog has been with them over 6 years and paying monthly always on time. They said they can’t do anything and they won’t insure our dog due to the fact that she is 7 years old. I find this company not willing to be reasonable and try to work this out this situation with us. I did not have one claim with Healthy Paws in over 6 years. If a company is so well respected in the market place why not show compassion to the people that support your company. I would not recommend or use this company based on how we were treated and pushed aside due to the age of our dog being 7 years old. I asked can we be reinstated to our policy, but they did not even want to entertain any idea of addressing our concerns. It is unfortunate that this company feels this way to loyal member like us.