Read negative reviews first and do your research and think carefully before signing up—especially if you’re expecting compassionate, reliable service in times of need. The negative experiences are not isolated incidents; they are part of a larger pattern that shouldn’t be ignored.

I want to cancel the insurance, which i had to sign up for when adopting a pet and there is no way to do it, not even a how to in the help section nor a phone number or email to contact in any easy place to find.

Healthy paws increased my pet insurance by 212%. They would have charged me $7200 per year for coverage. They said they sent me notice, which I never saw!

When making the claim I was never told where the money was gonna be sent to process was quick but no way to see if and when and where the money will be refunded to.

I have had Figo coverage on my dog since he was an 8-mo-old puppy, so anyone out there who thinks their claims won't be denied because they enrolled in puppyhood had better think twice. In August of last year, my dog suddenly displayed balance issues and a head tilt. I took him to the vet who swabbed his ears and looked in them and found nothing but prescribed ear drops due to symptoms, to see if it would clear. The head tilt did not resolve, and after trying several rounds of medications (drops, oral antibiotics, month-long ear packs) without resolution, vet recommended we go to a neurologist or dermatologist to investigate further.

Doesn’t cover any claims for 6 months

Still waiting on my refund.

I called at end of November 2024 to cancel my membership I figured that was that but no they tried to bill me December 4th & 15th AFTER I had already cancelled my membership then I got an email that confirmed feb 4th my membership was cancelled and after that an email that stated I owed them 130 and something odd cents. It didn't make sense as I shouldn't of not only been billed for a December membership but twice in

should have told me about the different packages you offer

Raised their prices again & never reimbursed me. They sent back the claims stating they needed more info from the vet. The vet provided the info and so did yet they never responded or paid.