Great customer service, quick reimbursement, explanation of reimbursement was great and they called to make sure I understood my claim and to see if I had any questions as well. Would definitely recommend.

Spent about $1000 on insurance and was denied because the newly diagnosed condition was unknown before I got the dog.

WARNING IF YOU ARE EVEN CONSIDERING INSURANCE THROUGH THIS GROUP. We've had Healthy Paws pet insurance for our cat for the past 15 years. His rates originally started at $20 a month. Rates have gone up pretty significantly over the years. We now pay about $300 a month. This is expensive. However, our has cancer and we have figured the insurance is worth keeping. As of today, we were notified our monthly rate is increasing to over $900 a MONTH. This is not just an annual "price increase" and is now completely unaffordable. I've tried talking to the insurance company on the phone and was told there is nothing they can do. Unfortunately, due to my cats age and cancer we can't get insurance elsewhere. This honestly seems completely unethical. They charge people for years while theur animals are healthy. Then, raise insurance rates dramatically when people actually need them. Honestly, this is dispicable and I am disgusted with this supposedly reputable company.

Spot was a totally frustation to us. Everything looked pretty when we signed up but as soon as we needed them after my first dog Tim went to surgery, everything fell apart. Tim had a non pre-condition proved by our vet through a letter and all the documents they requested. Till the day I am writing this, I am still waiting for an answer (after maybe 4 times trying to get a justification why they are not covering his surgey?) Just to give you an idea how much frustation and unsecurity they brought us, we have a pending case which they have stalled us since November 2024 and when I am writing this is April 2025. Every time we called them to ask for a follow-up, the new person talking to us said the process was never claimed before, or they ask for more documentation to evaluate the claim, or they just dont reply. Don´t recommend it at all, just why I am here in this website looking for another pet insurance.

This pet insurance was better when it was still Petplan and underwritten by AXA XL. Since it was taken over by Fetch and now underwritten by Axis Capital, they've become ridiculously unreasonable and nearly double the premiums during the yearly renewal with no justification other than the standard "age of pet and cost of veterinary care." My dog is not even a senior yet by veterinary standards and his age didn't double in 1 year to justify nearly doubling the premium! Also, considering most responsible pet owners who bother to pay for pet insurance are highly likely also taking their beloved pets to annual check ups, it's very easy to prove that the cost of veterinary care has also not doubled in the past 1 year to justify doubling the premium. Another major reason to not choose Fetch: they now try to exclude absolutely everything as a pre-existing condition even if it means using illegal practices to do so. If you want to donate your money to a company that doesn't care about your pets and is just after your money, then Fetch is definitely the pet insurance company for you!

Wish I could give less stars. Paid over £800 over the last two years with pet plan for my cats policy. They have rejected my claim again, after taking two months to review it. They want to find every small loop hole they can to not pay out for your pet and do not care about you or your pets health, just their money. Just start a savings pot for your pet rather than pay into their pockets. this company is a disgrace

HORRIFIC. I have been a customer since the petplan days (which was acquired by Fetch by Dodo and now is Fetch). My insurance has just DOUBLED. Went from $80 to $170 OVERNIGHT. NO explanation other than a new underwriter. THIS IS ABSOLUTELY outrageous, ZERO response from Fetch customer service, no explanation.

Created a TrustPilot account to share this year's premium increase. As a loyal customer since 2011, who has been dealing with the already massive price increases every year since 2020/21 but forced to deal with it, I can't anymore and am being forced to cancel. Sharing this for the greater good, and won't even share further details in hope the numbers you see below speaks for itself. Started around $34 in 2011. These numbers are for 2 small dogs, with the majority of the increase related to the old one).

What is Wellness covered is still sketchy to me.

I recently took my cat to vet and had an emergency dental procedure. I submitted the claims to Fetch and first they asked for more documentation and after two months they just denied it because they didn’t feel like it was urgent enough! that was my first ever claim with them! Scam insurance! Won’t be there when you need it most!!