Felt pressured to buy it. I have had 5 pets and no pet insurance and never felt I needed it. I thought I could terminate in a month or so but your site hides that information from us. Absolutely will never advise anyone to buy this. Poor customer service in hiding information on how to terminate.

I have had Fetch insurance for many years. When my dog was euthanized at 16 years old Fetch applied any claim proceeds against the 20% deductible per claim on the policy? The math doesn't work. I also had to submit the same information from the vet 3 times until they finally came up with their decision. This was the one and only claim in 16 years for this dog. When another dog under Fetch had cancer getting them to pay a claim required sending in the same documents again and again. They finally paid a portion, but not anywhere near the 90% on the policy even after the 10% deductible. I'm now with another company and hope they and not so difficult and might I say dishonest... The customer service reps on the phone were always very nice and helpful, but were limited by the number of times info had to be submitted before getting an answer.

This is a horrible pet insurance company. Refuses to cover procedures that are listed as being covered in documentation. Lied about contacting our vets office. Have requested a supervisor to call us back three or four days in a row with no return phone calls whatsoever. Don’t waste your money, take the money you would spend monthly and save it and use that towards your vet bills instead.

Prompt response, but it asked for prior info and documents that were not part of the initial claim requirements.

I initially thought this was an excellent option and addition to using my regular vet. The company purports to care about animals and make it "faster, easier, and more affordable for pet parents to get care and prescriptions for their pets. Because every pet deserves to live their happiest, healthiest life." LIES!! I believed I would be able to get medication for my pets without having to wait a week or more for an appointment at my local vet.

I have been a loyal Healthy Paws customer for 7 years, but I can no longer recommend them. When I first signed up, my premium was $23.94/month for the best coverage—now, despite adjusting my deductible and reimbursement level to lower costs, my premium has skyrocketed with no real explanation.

I used to give them 5 stars but now they are awful to deal with. I have submitted 4 claims for a new puppy I adopted and they require “soap” notes, doctors notes, I submit them and they deny. I bought the gold plan that covers preventative care as well as accident and illness. Everything should be covered. I am going to cancel and switch to lemonade. This used to be a great company.

I was originally very happy with Prudent until I had to file a claim. They are the cheapest by far but you get what you pay for. They made it difficult to file a claim and they did not cover the actual vet visit for an emergency puncture wound. So read the fine print as they seem to be well versed in hiding what they don’t cover.

Disappointing Experience – Slow Claims Processing but Fast Premium Increases

you are taking wa too long tp process claims and mail payments, 2 -3 weeks is in appropriatete