I am incredibly frustrated and disappointed with my Fetch experience. I am a veterinary student and have worked in the field for years. I finally decided to get pet insurance 5 months ago, and after deliberations I selected Fetch. However, I regret this decision because I have had the hardest time even getting claims reviewed. My cat has been very sick and had multiple ER visits the past two months. However, they will close my claim or deny my claim stating that they do not have the medical documentation. With his full medical history, I submitted bloodwork that I had performed because I had gotten it free, and they did not see a veterinarian. Somehow customer service cannot understand that there are no SOAP notes associated with the visit, despite speaking with customer service multiple times on the phone and emailing customer service. They also do not respond to their email despite stating they will reply within 5-7 business days. The employees tell me that they are making a note, but then nothing ever changes and my claim still gets closed and/or denied. I will not be able to recommend Fetch to clients in the future given that I cannot get them to properly review a claim of mine that should be approved given the plan I am actively paying for.

If I could give them a zero I would. I have the policy for just two months. I am absolutely furious. My dog had a medical emergency the day before Christmas, and I submitted my claims along with her vet records, expecting a timely response. Instead, I waited. And waited. I called three times, only to be told each time that my claim was "processing." Then, Pumpkin Insurance canceled my policy.

I purchased the Preventive Care Gold plan which documents that an annual rabies vaccination will be reimbursed up to $20 annually. They "denied" my reimbursement, stating that the rabies vaccine that my cat received this January was "not" a rabies vaccine, even though I have an invoice from my vet with "rabies vaccine" on the invoice. I won't renew my policy, as it expires in early March anyway. I don't have time to deal with absurdity.

This company raises rates SIGNIFICANTLY every year, especially as your pet ages when you actually start to need the insurance the cost becomes unreasonable. They give you corporate answers as to why they’re increasing rates despite claiming they want the best for pets. Do yourself a favor and do a quick search about HealthyPaws rate hikes and you’ll see why people choose to leave them. Hopefully someone decides to investigate soon.

The problem is their customer service and processing. Case in point, they failed to process my emergency insurance policy and were unable to resolve the matter over the course of 2 weeks via email, because, as noted, it is impossible to get them on the phone and even when they say they will call you they don't.

Customer service is trained to not answer calls and delay working with customers. This company is a fraud who will not pay claims but will continue to increase premiums. If they know you are wanting to cancel they will actively make the process difficult. I worked with Jennifer who was rude and closed my chat twice when trying to resolve the issue. When trying to cancel they renewed my plan at a higher premium. This company should be avoided at all cost.

Pet plan are the most insurer ever they never pay out and think of any given reason / clause which means you are not able to claim despite paying probably the highest rate ever for years and years !!! so disgusting and dispaointing.

Amazing service ! Fast and efficient. will move all my pets to Animalia. Thank you

It’s amazing that I pay more a month for my pet insurance. Then I do for my own health insurance and yet they still have the audacity to deny claims.

Refused to pay for my dog's accident, even though coverage is for accidents. They have people reading from a a script to deny coverage, even after 2 vets sent extensive records. Give you the runaround. They don't care about your pets. Horror stories from other clients. I didn't choose this insurance. The policy was sold to to ASPCA. All of the glowing 5 star reviews are "verified", while the honest reviews are "redirected ". STAY AWAY FROM THIS INSURANCE.