It always provides such a smooth process. The steps are simple and you get reimbursed within a week.

I was upset by the new medical records requirement. The bill states what was done. So why medical records for any visit? I don’t have time for this addd burden

Since Chubb bought them in April 2024 there's been a distinct shift in how they treat customers. They deny everything, claims people are downright rude and they've cut coverage and increased prices. No longer offer a 90% reimbursement. Max is 80% and it's more expensive than the 90% was.

I was charged twice for pet insurance once on date due and again just recently for a dog who is my service animal for a mix of mental health issues please reach out to me so we can fix this or lawsuit will be filed

I have had 3 appointments. The first appointment I was sold an expensive test kit for a urine analysis for my dog. I got the kit, sent everything in & have been stood up for both follow up appointments to have the results explained to me & go over what may be wrong with my dog. I think this is an AWFUL service. I have reached out to figure out what is going on & cannot get any follow up. You have to message customer support & wait hours to days for a canned response that does not address the issues. Stay away.

ASPCA is the WORST pet insurance out there! They’ve gone downhill severely in the last 2 years! They rejected a claim stating that the condition started prior to me having the cat who was rescued off the streets… So how are they stating it’s a preexisting condition, when the cat had never been seen by a vet before I rescued it. The vet put a wrong date in the record and send a letter to clear it up, taking accountability for their mistake, BUT ASPCA still rejected claims stating preexisting condition… it’s a scam “insurer” RUN DON’T WALK AWAY!!!

Customer service is excellent when you are singing up, though very very poor when it comes to questions about claims, especially the ones they unfairly reject without providing reason for.

I signed up for a high deductible and pay the greater amount monthly for 90-95% full coverage yet I am not covered for basic vet checkup fees (especially if it's a reoccurring visit for the same health issue) and don't get reimbursed on flea medication or vaccines. In my opinion it is really unfortunate that these things are not included. I have been looking to switch insurances because of this. I just wish I received some type of financial help when I can't help that my cat has an eye issue and needs reoccurring visits. Maybe you do cover it within a different coverage and I am not aware but I do like the insurance but it is unfortunate that these things are covered.

Awful customer service. My address got autocorrected and a medication I ordered got shipped to the wrong address. I noticed immediately but there is no way to get ahold of anyone. I tried the chat and the automated system said 7 min wait. I waited for HOURS only for the agent who finally picked up your terminate the chat session. I have been waiting all morning to talk to someone. It is now the afternoon and of course the order was shipped to the wrong address. There is no way to speak with someone.

$170 refunded for over $1100 in charges. This was vaccines, bloodwork prior to dental (his first ever, no major issues), and the cleaning itself. Not at all worth it.