If I could give 0 stars I would. Scheduled my entire day around the vet appointment. Vet never showed up on the zoom. Wasted a bunch of my time and wasn't able to get what I needed for my dog. I texted their care number, emailed, and tried a customer service chat. No reply from anyone on any of those.

I have been denied coverage for my ninemonth old golden retriever because in August she had Giardia, which caused diarrhea, and she was treated for that. Then in October, she had diarrhea again and it was because of a food allergy. She was treated for that, and we have solved the problem. The reason they give for not covering this is that they claim her diarrhea is a pre-existing condition. I don’t understand how this is a pre-existing condition when it is too completely different situations.

They don't cover anything. If you want coverage for anything that you would actually need insurance for, you have to get it as an add on. Definitely a huge waste of money. Switching over to Banfield asap.

I have had a policy with Healthy Paws for less than 2 years and my premium has DOUBLED!!!. This is extortion. NOT WORTH IT AT ALL. Reading other reviews as well looks like they increase their premiums EVERY YEAR. This is absolutely ridiculous especially since there are no added benefits to the price increase. Look elsewhere for insurance, trust me you will regret getting a policy with them as much as I am regretting it.

The claim process was super easy and convenient, the longest part of it was me looking up the information. Very easy to use and great to work with!

I had Healthy Paws for nearly a decade, and they assured me that they would never raise premiums based on age or claims. Unfortunately, that promise changed. When my dog turned 8/9 years old, they've increased his premium to $250 a month, which is more than my own health insurance. Looking back, I regret paying the increasing rates over the years. In ten years, I had only been reimbursed between $250 and $500 but paid exponentially.

Pawp uses the classic Deny, Delay, and Defend tactic. They do not provide clear instructions or definitions for what they want in a claim so that when you do submit a claim with all the documentation you have (invoices, medical records from the vet, etc) Pawp can just deny your claim arbitrarily and say "oh we didn't get ALL the medical records."

I placed an order 5 days ago and it has not been shipped yet. Not even an e-mail. My cat is sick and no medicine.

This is the worst pet insurance, I have never made a claim and my insurance just continued to increase. when I asked why they said age which is understandable, they also said because of the amount of other boxers were making claims. I dont see how my dog who is healthy should be charged for dogs that are not. I would even understand if it was a slight increase but an increase of 93 dollars. This is a total money grab company. whish I could give negative stars.

The veterinarian I accessed through Dutch.com was wonderful but the Rx management, ordering technology and customer service were incompetent bordering on fraudulent. After three messages to customer service to enable a prescribed refill, they went ahead and set up a recurring subscription without my permission, charged me an outrageous price, and shipped the supposed “order” without my authorization.