My new puppy had tapeworms. The vet couldn’t get him in for a week so I signed up for Dutch where I could get a virtual appointment within the next hour. Awesome! The vet was friendly and said I’ll order him some medicine. I went to the pharmacy to check out paid extra for the shipping and they said I should receive the medication within 1-3 days. Heck yeh! Well that was August 24th. It’s now September 2nd, no medication. I messaged customer service they said they were trying to contact my vet to get the prescription. So what’s the point of paying to see a vet on their platform? Now my vet can’t see us until the 17th. So I should have just made an appointment with our vet here. It would have been faster. I even asked the vet and he wrote “nothing I can do it looks filled on my end.” So yeh now I’m out $70 no prescriptions and still have a puppy with worms. Thanks Dutch!

Terrible company, do not trust your pets health with these people.

Changing companies is confusing and it seems like our pricing will go up which makes me second guess my decision

Not happy with both vets I saw today.

I have a claim but I’m having difficulty finding where and how to file a claim. Now my monthly payment is past due and I have no money to pay for it as I was counting on my reimbursement for over $1000 visit to my dogs veterinary. I can make my payment if only I can get reimbursed. But seems like I’ll be dropped by you before I can even file

I like that I have something for emergencies and the flexible plans. I wish it was more transparent and up front with the Power Ups, I probably will not be renewing my wellness power up after this year. I also wish we were given a date for when we would be reimbursed so I could budget better.

I have been with this company for a little over 5 years now and I am sorry to lower their ratings. However, they are getting out of hand with this price increases and its becoming unacceptable. I went from the last increase to $183 to now $215. That is ridiculous! The only reason I give them with 2 stars is because outside of their price increase I never had an issue. I will start to shop around!

I am a new customer to this company and so far highly disappointed. They covered 25$ of my pets’ ANNUAL heart worm injections. I had a 700$ bill for wellness with added medical conditions of ear infections, the covered less than 400$ of it. I am considering going back to my higher premium. Less is not always more.

I found it very difficult to file a claim. I wanted to mail it because I don’t have a computer. I had to have a friend take it home and file all my vet visits. They even hung up on me when she was talking with me. But I have to say after allot of stress they paid most of the bills after meeting my deductible. My dog was a rescue and they wanted all medical records before I rescued him. I sent what I had which was not easy to get. I thought about cancelling but I will wait and see how it goes with my next claim.

The representative Chaselyn was fantastic! She went over a lot of different options and helped me choose the policy right for our puppy. She was informative, knowledgeable, and professional. She had a great personality and excellent customer service! Thanks so much!