I paid for the insurance on 8-28-24

If you are considering this insurance, please shop elsewhere. I had a supervisor named Katie laugh on the line at my disgust because they are not covering my dog’s hernia surgery based on something that was vaguely written in the policy that they utilized to deny me. I’ve spent $100 a month for two years and when I finally need insurance, they are not there to help. They will do the same to you. It is a disgrace that people who are supposed to care about animals could be so immoral. Please shop elsewhere. Personally, I wouldn’t even bother with pet insurance because it’s a scam!

Quotes changed and monies charged to my account without my consent.

The coverage says it's immediately available, yet my claim was denied for an appointment that happened after I signed up for coverage and I've been waiting for over 3 weeks for customer service to get back to me on why, but it's radio silence on their end.

I got Figo pet Insurance for my 4 dogs. After almost getting through their waiting period my dog got a lump on her leg...it was not there prior to getting the insurance. Sure enough cancer..not sure what kind cuz it cost 500 to get it checked out. I was 14 days from it being covered and they denied it. I ended up after 3-4 mos having to put her down. In the meantime I decided to cancel all policies for my 4 dogs. It is now 31 BUSINESS days and still no refund. I have called several times to check on it and always told it is being refunded...I have asked to talk to supervisor a few times...always NO ONE is available...and always told someone will call back but NO ONE calls back...and NO REFUND AND NO HEALTH CARE when my dog really needed it. Don't waste your money. Set it aside in an account and if something happens you'll have it. I found other reviews --- too late--- on reddit and other places saying this company will take your money but not give you the health care you pets deserve. Find someone else!

This is a price gouging company. I had coverage with Many Pets for 4 years since first bringing home my dog. I recently moved states for work. When I called to update my address I was told my premium would nearly double in price from $32/month to $57/month. I have never filed a claim. My dogs health has not changed. They are taking advantage of a work move to price gouge and now leaving us with unaffordable coverage. They claimed it was due to the state I moved to being an "expensive state" but I called later pretending I was moving to a different state and it was the same price hike. This is not a trust worthy company and I would highly recommend looking elsewhere. If you look through google reviews you will find many similar stories unfortunately.

The advertising is misleading. They can write prescriptions and help with your pets as long as it has been a previously diagnosed condition that was recently seen by an in person vet. This defeats the purpose of televet services. If the condition is new or hasn't been seen by an in person vet recently, they will tell you to go to an in person vet. Chewy has a free service that can do this, give advice when to go into a vet and when not to. The vets are limited by the laws in their state but the website doesn't state that.

I’m very disappointed in how little they actually cover especially given that I upgraded with add ons like wellness—I’ve spent well over 600 dollars (just to keep in mind that I did sign her up as a 12 week old very healthy puppy) and did all the standard vaccinations / exams and Figo only reimbursed me 45 dollars. That’s it. I work in insurance and employer/ee benefits and I’ll never recommend this to my groups. The app is easy to use.

I have been trying to resolve a claim for a visit in mid-June with my dog for an emergency nail removal. This procedure required sedation and a minor operation to remove the entire nail to the toe. I just lost my other dog to cancer 3 weeks prior to this and I lost my first dog a couple years ago under anesthesia for a routine procedure. So I have a little bit of dog PTSD, particularly when it comes to putting a dog under sedation.

My cat Lucy 10 yrs old had to have emergency surgery to remove her right eye on 8/13/24. After being told the surgery needed to be done immediately I called ASPCA pet insurance at 4:00 that afternoon. Having read the claim form there is a place you can check "to pay the vet". That meant to me ASPCA would do a pre-certification. While speaking to an agent named "Bunny" I was told how to fill out the claim form and send an estimate from the vet to an email address. After waiting for three hours I called back only to be told by a supervisor that pre-certifications cannot be approved after 5:00 pm!! It was now 7:00!! Finally after three hours of crying the Vet offered me a payment plan if I put down $1000 which I did. I called today 8/26/24 to followup on the claim. I stated I had final actual numbers to report. Spoke to Michael and after a very long conversation he said he would cancel the old claim and I should start a new one. I went to my online account and saw that the claim had been denied due to a pre-existing condition. It was not the old condition of the eye that caused the need for removal it was an accident to the cornea! What I cannot understand is why I was not told of the decision not to process the claim AND being told to submit new documents when the claim was DONE!! Needless to say I will never buy pet insurance again I will save that money to pay for future care for Lucy!!