0% coverage, no money back

Never cover cat sick period.

They almost never paid out. They always twisted the veterinary information to avoid paying. Eventually, after paying for several years, I was paying $200 a month for two dogs and I thought I might as well put that money in a savings account in case of a catastrophe.

Nationwide will gladly take your money UNTIL your pet is 8 years old. Paid for the plan for 8 years, rates went up every year until I'm now paying $121.76 a month. Just got a letter ON JAN 1, 2025 of NON RENEWAL as of March 2025 and called them to find out why. Basically - telling me "It is what it is". They won't offer anything but an ACCIDENT Plan - no more Illness or Wellness Plan for my 8 yeas old who has a pre-existing eye condition (for two years - which nobody else will now cover.) So going forward - he'd have to get hit by a CAR for them to cover anything!!! So Nationwide basically takes your dog while their still young, takes your money and then when they're old enough to actually need it you get dropped. I AGREE WITH A PREVIOUS ENTRY - RUN AWAY FROM THIS RIP OFF COMPANY, THEY WILL DROP YOU WHEN YOU REALLY NEED IT.

They will deny all your claims

PetsBest denied wellness exam coverage and annual bloodwork by classifying it as part of a pre-existing condition. I am waiting to hear back on appeal, but it may be up to 60 days, and who knows how much longer if they don't like my documentation.

I had my State Farm Insurance Agent setup my account based on the quote they provided me. The information that was setup on the website was incorrect, and had to be corrected. They setup the account on the 13th of the month and today is the 17th and the information on the site has still not been setup correctly. I have followed up with Trupanion three times to get all of the corrections updated and they said it would take about 5 days to get all of the corrections done.

I did a lot of research on pet insurance companies before I chose Pet's. Best, I have to say I was a bit disappointed at the length of time it took to process my claim. I submitted my claim January 5th and My reimbursement didn't come until January 13th. I believe. Small is the reimbursement was it took an awful lot of time when it should have taken A few days

Fetch denied medical coverage due to lack of documentation requirement that is found on one sentence of a 36-page claim document. Even though my pet had no pre-existing medical conditions - Fetch denied the claim and was delinquent in providing updates about their review process claiming several 'truths' such as claim documentation takes up to a week to upload and it takes several days to review, etc. I wasted over a thousand dollars on a policy and hours on the phone chasing an insurance company and trying to convince them to do the right thing to no avail. --------------- In response to the reply from Fetch - I believe your understanding of our situation is inaccurate which isn't surprising considering I receive conflicting information from Fetch regularly. Here are the facts: My pre-authorization for coverage was for the leg not previously injured and surgically repaired which Fetch also denied, but as it was pre-existing I did not dispute that conclusion. What was very disappointing to learn was the other leg was not covered despite having medical evidence from the veterinarian that it was in good health both at the inception of the policy but also at the 30-day mark of the policy when there was an expectation for us to provide 'a certificate of knee health' to indicate there was no pre-existing condition of that leg. Fetch decided that because that exam and 'certificate' wasn't provided to them in the first 30 days - they would stand on that very specific and shaky ground to leverage the opportunity to deny coverage suggesting they place higher value on profitability vs. customer experience and/or pet health. The choice to do the right thing was simple - yet it wasn't taken so I am offended at any communication from Fetch which indicates sympathy. If Fetch was sympathetic or empathetic to our situation they could make the choice to cover a 'certified' healthy knee that was healthy for the first 6 months of the policy (the entirety of the waiting period). Instead they chose to bow out because the notation of health occurred on day 60 vs. 30. Even though we all know that if the knee was healthy on day 60 it was certainly healthy on day 30. If you're truly sorry then cover the claim or just refund me the money I've wasted on this policy so I can try to cover these medical expenses myself.

From your yearly email. We recently reviewed the data for similar pets in your area, and we found that the average cost and use of veterinary care has increased. To ensure that Chase always has access to the best veterinary care possible, we’ll be changing Chase's monthly cost from $157.50 to $219.44 starting on February 26, 2025. Trupanion is unique in that we never increase your monthly cost because you’ve submitted an invoice or because your pet ages. We’re here so you can utilize your coverage and help your pet get the best care possible when they need it most — with no payout limits. February 2023 $157.50 Monthly February 2024 $184.33 Monthly February 2025 $219.44 Monthly. How is this not raising our rates yearly. When your pet gets to the age of really needing this insurance, you can't afford it. This is totally unacceptable, your company is a fraud...