I have a policy with them and they are the worse my dog had got scratched in his eye by another dog while playing it was late night when this accident had happened so shortly after I went to sleep but when I woke up I checked on him and his eye was red and had discharge. So I took him to the vet to have it checked and they told me he has entropion which there's only 3 ways a dog could get this condition is hereditary or genetic or trauma to the eye which the trauma from getting scratched in his eye is the cause he's never had any issues with his eyes as all his past exams which he had just had one 3 weeks before this incident and they say his eyes are bright White and alert says he's a healthy dog well when I filed my claim they denied it saying it was an illness which it was not an illness it was an accident and I sent them all his medical history and not one has ever mentioned entropion I appealed it and they still denied it so they basically calling me a liar and they say the vet doesn't mention intold them it was an accident but I have a letter frik tge doctor and she says she remembers me explaining that he got scratched in his eye so I'm about to appeal it again and if they deny it then I'm getting a lawyer and sue them because I'm not going for the bull they trying to pull. I don't like their services at all

Pressed the button 2 times by accident and you would not refund my money back.

Dog was cut by a piece of tin; video conference with 'licensed vet tech' who approved emergency care. Submitted a request for emergency funds along with the receipt that the vet had provided to me. PAWP refuse documentation and requested full medical history with itemized/detailed vet notes surrounding procedure with a "7-day grace period" and if you are unable to acquire these docs from your vet and submit them 'your screwed". Vet didn't respond and I had to be in NYC for treatment of prostate cancer at Memorial Sloan Kettering.

The process was easy. Answering the questions took about 15 minutes. I received my documents the next day via email. I submitted it to the leasing company we applied to and the paperwork was accepted by the leasing management firm within 24 hours. No issues! Very happy and it saved my husband and I from paying a $300 pet deposit and pet rent. Thank you!

Our policy is set on automatic renewal but I received no communication from Figo that our renewal was soon coming due. A simple text or email telling us our renewal was coming due would have been appreciated. Instead, boom, the new renewal rate showed up on our statement. C'mon Figo, not that hard to communicate something important like this, is it?

I have been incredibly disappointed in Figo. The company goes out of its way to obstruct the claims process, via prematurely closing claims within 24 hours of requesting documentation, requesting documentation from veterinarians unrelated to the claim (even a veterinary office that had never seen my pet before), and using middle men in customer service to prevent direct communication with claims adjusters, and claiming pre-existing conditions if nothing else works. I feel that Figo does not care about the satisfaction of its customers or the health of their pets. I have cancelled auto-renewal of my policy, and have told other people to stay away from Figo.

I have been a customer since 2020 and was extremely upset after hearing there was no other way to lower my pet insurance. Then when I inquired about canceling I found out the only reimbursement I would receive is $84.00.

I was looking for pet insurance for a few days. And online all the sites seem to follow a pretty basic layout. The first option seems really affordable then you add coverage and it spikes pretty high. Not one company called to reach out it was strictly an automated email response. Pawesome insurance through 24petprotect had a wonderful woman Chris who reached out to me by phone and walked me through the process of selecting the right amount of coverage for my puppy Brady. I was confident in my selections and she even took the time to get my 1st months premium refunded to me as a kind gesture.

Very first claim was denied referencing previous history when even Vet in their analysis marked is as not a pre-existing condition. Still back and forth with them, but so far not really a great experience.

I had PAWP insurance for nearly three years before I recently had to take my dog for an emergency veterinarian visit in which my dog was diagnosed with diabetes.