Tried everything they could to deny my claim stating preexisting conditions when my dog had never had a hot spot or ear infection ever.

What a load of junk. I am an insurance agent and these people do not make it clear that preventative is not covered in your policy. Paid premiums expecting to be reimbursed for those items only to find out those things were not covered. Though, they could be for an extra $50 some odd dollars per month. The premiums on 3 small dogs were already $109 per month. Highly recommend steering clear. Lucky I have not gotten around to calling the State DOI.

Complete scam, there website how great they are. What it doesn’t talk about is how they were sued for 4.7 million for raising rates without telling there customers it also doesn’t talk about how you will pay for years an as soon as you submit your first claim they try every way to deny you. Just a heads up if you have been paying for years an you submitted a claim an they tell you that your not covered because of lack of exam you are entitled for a full refund of the policy and you can also take court action

Monthly premiums have increased dramatically this year. They used to be an affordable option, but now it is astronomical! Perhaps the new customers are getting a decent price, but 5 years of loyalty has certainly not been rewarded. I am shopping for other options.

After one year of ZERO claims, they are doubling our premium for our renewal out of the blue. After zero claims. It's unlike anything I've seen from any of the other pet insurance companies we've used. Never have I seen an increase this large, especially after making no claims at all – and after a record breaking profit year for them. It's greed - pure and simple. Additionally, you have to contact support to cancel, they literally make it impossible for you to do so on your own.

Our policy price increases each year, and I understand age and other factors, but at this point it's becoming really expensive! We are currently at almost $150 a month for just the accident coverage. They do cover most things I have sent in, however one time they did mess up and I had to advocate for myself. They ended up seeing their error, but only after I caught it and called in. Overall satisfied but disappointed with costs.

Nothing got covered…very disappointing insurance

Thank goodness our dog did not have any health issues this year, so we did not need to use the insurance.

$55 visited and only $8 reimbursement. Please explain?

No interaction. No vet problems that would be covered