Honestly I think the insurance is a complete waste of money. I have had no luck getting anything back for treatment - there is always some excuse. My dog did have a vet visit in December and I haven’t even submitted a claim yet because it’s time consuming and will likely be rejected. Definitely rethinking your company and have not recommended your company to fellow pet owners

No interaction. No vet problems that would be covered

Worst pet insurance company it doesn't cover a penny. You only pay for nothing. The don't pay u back. They only give u excuses

I am so impressed with Healthy Paws - I submit a claim and within 48 hours its complete and I have my reimbursement - and then they emailed me to check on our pet who had ACL surgery - amazing and always so helpful - I am so glad I have Heathly Paws

This insurance is bad. They are difficult to submit a claim and then they deny the claim once you get through to submit it.

The best price I have found for the coverage provided.

I’ve had the insurance for a year and not filed any claims in that time, so I can’t rate the service. However, my dog will be 5 years old this spring and my premium was raised 16% for this second year. Will it go up another 16% next year, and for subsequent years?

This is the worst insurance company ever. They consider an ear infection a preexisting condition. How is an infection preexisting? The people who work for them essentially just read a script. The phone system disconnects callers about 1/3 of the time and the other times the employee just hangs up if they don't know how to answer a question. I am cancelling this plan and going back to the insurance I had before. I have about 80 e -mails from this outfit all saying the same thing. "They want more info". Even when all records were sent 3 times but they continuously lost them. Oh, and then suddenly were able to find them in the fax que. Do not use this company. Go to almost any other provider.

I have had HP for several years. All of our claims have been quite small - so they are quick. & days ago submitted 3 claims. $208, $5400, $268. So they applied the $208 to deductible. The $268 was missing a digit on the receipt. THey refused to process the $5400 claim until they had the CORRECT receipt number! They were not even related! Vet was out sick and I could't get a reprint for 2 weeks. So I asked for HP to close that claim and process the $5400 - nope refused to!

Original policy was issued 12/20/2022 and automatically renewed on 12/20/2023.