Disappointed with the extensive requests for medical history (18 months upon receipt of your first claim), and refusal of coverage. This was the most reasonably affordable plan I could find after much research, but it's basically useless since they don't seem to actually cover anything.

Paw Protect does not protect!!!!! They are such a disgraceful excuse of a pet insurance company. I used all my savings for my precious pup to get veterinary treatment because she was suffering multiple medical illnesses at once, meaning frequent visits to the vet. This was agonizing for her and emotionally debilitating for me. Having Paw Protect, I thought that I had a back bone to lean on through these tough circumstances. It felt like my pet and I were alone in a storm. And that’s exactly how Paw Protect left us, eventually. At the beginning, I did my part, I made sure to fill out all the claims and submitted them in a timely manner, as I watched over my pup. However, by the time the claim’s process was over, OVER HALF A YEAR HAD GONE BY. My pup had already passed. While the plans with her cemetery were going on, Paw Protect still had us on the back burner with NO ANSWERS. I had to call them and ask them what was going on. I had to tell them that my baby had passed on and was no longer with me, if there could be some adjustments to the speed of her claim’s process. Nothing. Our final answer though, months after she passed, was rejection of anything and all that time spent was for nothing! They are also the worst at communicating with your veterinarian. They literally send EMAILS to veterinary offices instead of calling for quicker service. They add you in the emails, so you receive them as well. It’s infuriating the way they run their system. It’s like they purposefully want to lengthen the claims process by waiting weeks for your veterinarian to respond, which is exactly what happened. Also, Paw Protect is lazy at doing their job and they tell you to contact your veterinarian to get information, which is also infuriating, because why would I go through the trouble of obtaining insurance for my pet, if they’re not going to meet basic standards and they’re asking me to make it my day job, when I’m going through enough making sure my pet survives? Terrible. I doubt anyone who works for this company meets the appropriate certification standards or has possesses any type of intelligence or empathy either.

Compare the reviews here with those on Better Business Bureau. I wonder why they're so different? My experience with Pumpkin is 1 star and you will see what appear to be more honest reviews on BBB.

There is vague language in the policy that allow them to deny most claims. They are going to utilize the entirety of your pet’s medical record to find one reason to deny everything. I mean, it makes sense-it’s in the policy and they are a business. I would say it is a scam and a waste of time and money. Not sure if other pet insurers are better, but my advice is to skip Figo. For the price, the chances that you’ll actually get any use out of your coverage is slim to none.

Just after 1 year, they increased my policy by over 60% and claimed it was due to my aging dog.... She's 3 years old. I have no respect for this company, they're looking to gouge you. Anyone who wrote a 5 star review for ManyPets hasn't been with them over a year - or finances aren't an issue for them.

Failure to meet policy; had cardiac consult which included a diagnostic test but was declined because the vet invoice did not reference "diagnostic" but vet exam notes provided detailed explanation and diagnostic testing results...in detail. Company also rejected claim for a diagnostic for flea infection and they claimed it was not covered when their own policy explicitly states only pest diseases or related matters are not covered. A test for a pest disease is not a pest disease or related matter. Clear contractual language is either too difficult for them or they purposefully write their contracts in such a way as to challenge claims without recourse. Avoid Figo pet insurance.

I was disappointed that the insurance premium increased over 25% for 2023 over 2022. I wasn't aware of an introductory premium. Now that 2023 is over and am reviewing my expenses, this insurance may not make the cut. It was one of the greatest increase areas I had for the year in a year of inflation. I am left with no other option but to search for an alternative plan.

ON December 29, 2023, I took my Yorkie Terrier to be groomed. This is the 3rd time each time my puppy come back not looking like my puppy. She very soft and fluffy although she was quite matted I expected them as professionals to try to save as much of her fur as possible, each time she came back with hardly any fur at all. I dont even know that she's my puppy. I give instructions before they take her back and they never follow through. This time was the last straw my puppy is now very sad she's shivering and is not her self. Also each time they charge me at least $30.00 more than the last time. I will NEVER TAKE MY PUPPIES TO THEM FOR GROOMING EVER AGAIN. I wish that I could show you before and after Pictures. I will be going in today to speak to the manager and request a partical refund.

Will not cover anything, waste of money

Pretty quick to cancel your policy if you miss a payment. Had the wrong card in after closing it. No phone call, just a statement in the mail. Then they charge a reactivation fee. They need to do better on reaching out to their customers.