Do not use this company I have canceled my service out in November and they didn't take payment out in December and they took both payments out in January they're supposed to give me half of the refund.I'm going to dispute the other half and if.I don't get my money back that way I would take this company to small claims and I'm going to share this on Facebook and other Media.

Seven years of being a customer with four dogs at one point. I only have two on the policy now, but since they were born. Out of the blue this year for no cause (and I have not used hardly any of the benefit in 7 years) Embrace raised my rate $116 a month, bringing my total to $3880 a year... Ridiculous! They can't explain why, just says it is that now. They've got you by the shorts at 7 years into a policy, given the average life expectancy of a dog. It's nearly impossible to find a more affordable insurance provider on a dog at this point in their life cycle. There are sure to be "pre-existing" conditions if trying for a new policy, which will jack up your rates. Everything was good with Embrace until this point, but when they know they have you and you are most vulnerable, they grossly increase your rates. This is a terrible business practice and a kick in the teeth, so if you're shopping for pet insurance, be warned!

This company skirts over the fact that your deductible is used in an untypical fashion. For a $1300 bill, they only covered $49. My deductible is $1000 and I pay 20% of the bill that’s covered. The issue is that they calculate the 80% they pay first, put your deductible towards that, and then reimburse so it’s a much smaller reimbursement than typical insurance would do. I’ll be switching back to Embrace even though my premium will be a little higher.

Denying claims that should be covered, I am wasting my time with a 2nd appeal

It's not so much of what embrace did wrong as much as it is that getting pet insurance is a big waste of money. first of all, you get pet insurance in case of an emergency and you don't have cash at hand, correct? well you have pet insurance you pay all those premiums and everything and still during an emergency they don't cover it they pay you back so you still need cash on hand for any emergency, that doesn't make no sense. Me and my boyfriend aren't worried about getting paid back for paying for vet bills we are just interested in pet insurance just in case there was no money in our animal got hurt so I don't suggest pet insurance to anybody, I just decided to take everything that I would put towards pet insurance every month and put it away in a jar or something cuz then in an emergency I'll have that which would help but pet insurance does not help, so would I recommend pet insurance to anybody I would not I would tell them absolutely waste of money

They take too long to review claims. I have 2 open claims with cost in the thousands and the claim is still in "review".

As a former Petsbest customer, I strongly advise other pet owners to steer clear of this insurance provider. My two-year experience with them was nothing short of frustrating and disappointing. Their definition of "pre-existing" condition is so broad that it will be very difficult for you to get reimbursement. The diarrhea-related claim I submitted took 5 months to process, and at the end I got an email saying my claim was rejected because they did not receive necessary medical information from my vet, while I feel they could at least inform me about this so I could contact my vet for the needed info. I then called to cancel the policy, but the representative of course tried to keep me on the policy and said they could re-open the claim for me. This time after two additional months, my claim was denied again, because it was a "pre-existing" condition as it had happened once before, when my puppy was 2 months old. As such, I was told all future GI-related issues will be considered preexisting condition and will not qualify for coverage. I feel that is very unreasonable, because a two-months old puppy just transitioned out of the breeder's home to me, the diarrhea could be caused by entirely different reasons, such as changing kibbles, environment. And the medical record supported this because my doctor didn't find anything wrong at the time, no parasite or virus after a panel check. The representative I spoke to on the phone, Richard, was also very rude and impatient when explaining the outcome to me. After faithfully paying premiums for two years, I have nothing to show for it. Petsbest's lengthy claim processing times, questionable denial practices, and subpar customer service make them an unreliable choice for protecting your beloved pets. Save yourself the headache and look elsewhere for pet insurance.

Terrible decision, I just cancelled our coverage with this company. They barely cover anything. They lie when signing you up. I was told a certain price I would be paying per month and then was charged double. When I called to ask about this they told me they do not have any coverage for that price per month and they told me they reviewed the phone call and that I was told the cost and coverage and I agreed to it on the call. No proof for me to see or hear I just have to assume they are right and actually listening to the call I had.

The response rate is EXTREMELY slow for very basic claims. It took months for Embrace to obtain obtain documentation which I obtained with a quick phone call. They payment for my covered claim took months. I would recommend paying more for another service for a better response rate.

As a former Petsbest customer, I strongly advise other pet owners to steer clear of this insurance provider. My two-year experience with them was nothing short of frustrating and disappointing. Their definition of "pre-existing" condition is so broad that it will be very difficult for you to get reimbursement. The diarrhea-related claim I submitted took 5 months to process, and at the end I got an email saying my claim was rejected because they did not receive necessary medical information from my vet, while I feel they could at least inform me about this so I could contact my vet for the needed info. I then called to cancel the policy, but the representative of course tried to keep me on the policy and said they could re-open the claim for me. This time after two additional months, my claim was denied again, because it was a "pre-existing" condition as it had happened once before, when my puppy was 2 months old. As such, I was told all future GI-related issues will be considered preexisting condition and will not qualify for coverage. I feel that is very unreasonable, because a two-months old puppy just transitioned out of the breeder's home to me, the diarrhea could be caused by entirely different reasons, such as changing kibbles, environment. And the medical record supported this because my doctor didn't find anything wrong at the time, no parasite or virus after a panel check. The representative I spoke to on the phone, Richard, was also very rude and impatient when explaining the outcome to me. After faithfully paying premiums for two years, I have nothing to show for it. Petsbest's lengthy claim processing times, questionable denial practices, and subpar customer service make them an unreliable choice for protecting your beloved pets. Save yourself the headache and look elsewhere for pet insurance.