Reply from ManyPets US

I’d give Many Pets zero stars if I could. They cancelled my insurance saying I didn’t pay yet my card was on auto draft and perfectly fine. Then they admitted they error occurred in their system. Instead of reinstating my policy at my rate they gave me a new rate of $25 higher per month. Wish I had never left Healthy Paws for this company but found a better insurance company.

I am still waiting on hard copies of my insurance documents for the three puppies, snd no one has contacted me since I joined two weeks ago you are lucky you got what you got if I ran my business like this I would be out of business in other words you need to improve or I will take my business elsewhere!!

I’m sorry I haven’t interacted enough yet to give a useful answer

Horrible customer service, I wish I would have stayed with my previous company- many pets is Horrible & shouldn't be in business.

Pre-exist doesn't allow me to get reimburse: if you have an issue like parasite, while they category it as pre-existing. Be careful about your policy. Do not bring your pet to vet before insurance get effective! Otherwise the parasite issue would be counted as pre-existing! And it needs 18 months to unlock pre-existing! But I bought insurance for the unexpected issue! Why I buy insurance?

Our dog had existing coverage and I provided all requested proof/declaration page - we should not have had the waiting period before coverage began. We pd on 1/19 told not active until 2/5. I'll be interested to see when they charge us for following month- hopefully its off the effective date going forward.

Unable to truly rate because I've not used it yet. Was easy to sign up, but I purchased the policy for the "just in case" I may need it later for my fur baby which is getting older. I can handle the usual vaccines and check ups, but bought the policy for anything major.

Submitted information from former insurance policy and still waiting for new policy to start days later. They claim 24 hour waiting period if you had insurance before cancelling but that’s exactly my situation and it is still under review. I believe they will just wait the 15 days the all of a sudden “approve”!

Warning - Pre existing conditions are NOT covered