Warning - Pre existing conditions are NOT covered

Well I haven’t had the opportunity to use your services. Stay tuned!

Insurance plan costs too much. I probably will have to cancel in the next couple months if I can't get a cheaper plan.

I didn't think I had completely filled out the form, OR agreed to purchase the plan, because the webpage was being difficult, until I saw the charge on my credit card!

I have been trying to set up a password for close to an hour. The help I receive is not satisfactory. do not have password. Will have to try another day. If you could just send me a password by email I would be a happy camper.

i called manypets explaining my dog situation - vet wrote he strained his leg muscle and possibly has a disc disease but they could not see on xrays. the ManyPets rep told me on the phone to sign up for pet insurance and that it would be covered considering he didnt get diagnosed with that. Ive been paying for almost a year and when I went to submit one claim they told me it was not a covered benefit since it was mentioned on a progress note of what he possibly could have. Wouldve been great had someone explained that to me! His insurance was more than $100 a month. Thats twice more than what i paid for my own insurance. I just wished i got clearer instructions and was advised of the right information prior to signing up. If i had known, I wouldnt have signed up for insurance for him.

It’s a shame I just deleted my original comment to leave an updated version. Unfortunately, this insurnace company does not have it all together like it seems. They don’t care about your pets, they care about your money. It seemed as though the agent I spoke with when starting a plan for our boxer knew she was talking about. However I have learned today that half of what she said was true. I also learned that ManyPets doesn’t try to get your vet bills covered, that at the end of the day it depends on the insurance handlers decision. They don’t mention this part when doing their initial sales. I paid for the most expensive plan for just about 6 months, and I regret it majorly. When I called to cancel my plan I asked to speak with a manager about this situation and the girl put me on hold. Ten minutes later she got back on and said a manager refuses to talk to me. To just email the automated system. That is so trashy. What kind of customer service is this?!?! My 5 year old boxer is extremely healthy, thank goodness! I’m so glad I learned, talked to, and educated myself more about them before my boxer got older. Do not rely on just their site for information. I regret not looking into their reviews to begin with. Stay away from this insurnace group for pets. They are not worthy of your time, money, and they’re especially not worthy of your pets well being! Good luck!!!!

website is not customer service friendly-I haven't used product yet

Reply from Pumpkin Pet Insurance

I emailed the company to ask you exactly how reimbursement works, but I never did hear back from anyone. Guess I'm going to try calling them in the upcoming week.