I had to sign Ellie Rose up twice. had made the premium amount due of $22.00, gave bank info, but for some reason it never went through, nor was the payment deducted from my account. I was finally able to make connections with one of your representatives who worked with me too redo it all. To date, the amount of $22.00 premium has not been deducted.

I thought my dog was covered immediately.

I found it quite hard to download & print my policy. I still don’t have it.

For all pet owners with Bivvy, please know that it is going to be best if your pet gets injured for you to encourage the vet to keep your pet for as long as possible. I was able to speak with the claims department manager and it really helped clear things up! So if your pet is injured, bivvy will cover the cost of the bill, but it needs to be in the same bill. If you take your pet home and then go in for more medication or another check up related to the same injury, that is not covered. So while our pets would probably have less stress and anxiety being at home, it will save you tons of money in the end if you just keep your pet at the vet and let your animal not only be in pain from the injury, but also increase their stress level. But think of all the money you can save in the end! Thank you for the excellent customer service Bivvy! I had healthy paws prior to this and they used to personally call me and check in with me if my pet ever had anything happen. I asked Bivvy if they do this because all they have time to do is tell me my claim was denied. Bivvy did confirm they do not reach out and ask about someones pet.

Took three days to register. I was on my new Samsung galaxy phone and I could not get my registration to go through. I switched my browser to Firefox instead 9f google Chrome, and my registration finally went rhrough.

Advertisement says cost is $14 but my account was charged $23. Big difference!

I had two premium payments taken from my debit card and when I called I was told that it was stated somewhere. That is a load of crap because if I would have known that I would not have signed up for Bobby.

I signed up for the wellness care and it didn’t happen. I thought they’d take out 22.00 but they only took out the 13.00

After reading the terms I realized that this insurance is useless

Everything went well except I had wanted to sign up both our dogs for $10,000 per year policies NOT $3,500, but that's what they both were signed up for. And I can't figure out how to upgrade to $10000.