Trying to get a second prescription for my dog that was recommended by vet and never sent. Sending several emails and not getting anywhere. Tried to get a video call with the vet that prescribed it and she has no available appointments. No customer service phone number. What am I supposed to do?

My vet was great, very attentive, answered all my questions. The service on the other hand, very clunky. As a paying member, the site recognized me as a non-subscribed user and my ability to utilize any of the services I paid for (chat with vet, book appt, orders meds, etc) was made unavailable as the site did not recognize me as a member. This issue has since been fixed but very poor experience as a first time user of this service.

I initially thought this was an excellent option and addition to using my regular vet. The company purports to care about animals and make it "faster, easier, and more affordable for pet parents to get care and prescriptions for their pets. Because every pet deserves to live their happiest, healthiest life." LIES!! I believed I would be able to get medication for my pets without having to wait a week or more for an appointment at my local vet.

Absolutely awful company. You pay for rush shipping and 5 days later antibiotics for an eye infection still do not ship, you contact customer service who only replies m-f 9-5 and they take up to 4 hours to respond. Listen to the bad reviews and do not trust your money or your pets health to this “service” at this point I believe it’s just a scam.

Terrible service

I do not recommend this set at all. I paid for the 2-year subscription, and I am unable to use my profile due to Dutch technical difficulties. I have been on the phone with them all day, texting because I haven't been able to get anyone over the phone. My dog is very sick, and I wasted my entire day going back and forth, and nothing got resolved. The refuse to refund me even thou I haven't been able to access my profile at all. I had no choice but to reach out to my bank and report them as a fraud. I just found other reviews claiming the same situation, and this is heartbreaking as my dog is really sick, and they did nothing to assist me. Please don't waste your money and I recommend that you look at other alternatives. They only place the good reviews on their site and leave the bad ones out, so they will trap you that way. This is not cool Dutch to be playing around with peoples money and pets wellness.

Friendly , compassionate, knowledgeable, to the point.

Poor customer service, Tush delivery is not honored they take 3 days to process a prescription when you pay an extra 20 to rush supposedly to be overnight shipped and one day. I contacted then to transfer instead to Costco 20 minutes after ordering that wasn’t even showing as pending but they would not cancel it. I called, emailed, and text messaged. They also do not answer the number on their site. If you need anything other than heartworm meds avoid you will not be getting treatment for your sick pet!!!! After speaking with them all morning I will now have to pay to transfer 5 and wait another 72 hours for this to happen and still pay for the delayed prescription all morning they said I could request a refill and then pick up after payying a fee apparently there is absolutely no way possible to receive prompt service or speak to a real person on this site I am now out 170.10 and will need to go to a real urgent vet and pay for all the same crud again!!!!!!!!!

I am absolutely furious with Dutch, the online pet pharmacy, and I feel obligated to warn every pet owner to stay far, far away from this company. Over the past six months, they’ve been charging my credit card different prices than what I agreed to—without any notification or consent. Check your credit card statements if you use them, because they will sneak charges through and hope you don’t notice. That alone would be enough to lose my trust, but it gets worse. They’ve randomly canceled my pet’s critical medication subscriptions without informing me, leaving my pet vulnerable and me scrambling to find alternatives last minute. They agreed to price match a generic medication, and then days later told me they changed their policy and won’t honor it anymore, claiming the medication is now a “brand” (it’s not—it’s generic and always has been!). Their shifting excuses are absolutely absurd. I was told one thing, and then the terms changed mid-process with zero accountability on their end. Their customer service is downright appalling—unhelpful, dismissive, and routed overseas to representatives who either don’t have access to accurate information or simply don’t understand the situation. No one takes ownership, no one follows through, and their system is a chaotic mess that puts your pet’s health at risk. Dutch is shady, unreliable, and unprofessional. I’m done with them, and I strongly urge other pet owners to protect their wallets—and their pets—and go elsewhere.

This abusive 'company' forces customers to buy refills at checkout. You cannot choose to buy a single product withouit refills. That's abusive and illegal. Do not suscribe to these felons