I signed up for the $92 annual service and attempted to initiate a visit. Twice now I've received a message that there is no vet available at this time. I strongly suspect that this service might be utilizing local vets in the area for this service. That means that the service will be just as bad as any other attempt at services. In our area, we have a major shortage of vets and getting an appointment for any reason within a month is next to impossible. It forces everything into emergency services at a VERY large fee. Since I attempted my visit requests during business hours, I believe that is why I got the message that no one is available. I couldn't even schedule a visit for later in the day when someone is available. I can't say that my experience has been nice at all. So I canceled the service renewal almost as fast as I got the message that no one is available. Just $92 down the drain.

Stay away from this company big mistake signing up, scam

Still waiting for the transfer of my medication. I processed it twice online. I finally saw the charge to my card for the five dollar transfer fee but I’m still waiting for the medication and I’m frustrated because my animal is not well.

I had to delete part of the end of my review to submit an update. The one star review is confirmed I spoke with them several times and they did nothing to change. As a state (California) I have been organizing as many people as possible to ban them from providing veterinary care. They do not care about animals. Update to review Dutch.com stands by their practices of delaying necessary medication and not providing timely prescriptions. They refunded me the membership fee and I reported them to the Department of Agriculture in California to investigate them for animal cruelty. Their response to me was not kind, remorseful, helpful and was just a bunch of "fine print" about their processes. There was no explanation as to way making an animal wait for necessary medication is needed. If I were you and you were using them and need meds right away, book another appointment with a doctor and tell him or her the purpose of this visit is for you to hang up the phone and call my prescription into Costco have the number ready and remind them that they took an oath and if they do not comply they will be reported to the Board of Veterinary Medicine for animal cruelty. And they will listen because every state has a Board and none of them allow for them to prioritize profits for Dutch.com over the importance of timely care. Review: Recently California (1/1/24) revised the law and allows Telehealth for animals including prescribing medications. This is excellent news. We care for our animals like family, there is a shortage of Vets in certain parts of the state more than others - this is progress. However, it is one step forward one giant step backwards with Dutch. On the eve of July 3rd I was told by my doggy day care that my puppy had "puppy warts" or pappalivirus and he was quarantined and cannot return until he comes back. My vet, an animal "hospital" though closed early for the day and was closed for the holiday all the way through the hospital. As an aside, no hospital should be called such that closes for 4 days. I thought, I have options and used Dutch. I was prepared of course for it to be harder than it looks as one cannot just sign up for a one time visit one must become a member. Fine. I paid the membership fee and booked a visit for 910 am on the 4th. For some reason they tell you to plan for 30 minutes. You get 10 minutes if you're lucky. The vet joined 2 minutes late and ended 2 minutes early, was not friendly, engaging, empathetic or even interested. Instead I got a prescription for anti-inflammatory which I told her in the call I needed transferred to Costco. She said nothing in response. Costco was closed the 4th so I sent several messages through the chat system with the phone number of the Costco and planned to pick up on the 5th. When I go to check on the status I don't even see my message recorded. I call the phone number. No one answers. I leave more messages nothing. I notice a box on the website

I received order of cans of Purina Pro Plan that made my dog sick and when I reached out to the Dutch team they didn’t care. I’m very disappointed in Dutch as I always speak so highly of them and can’t believe my experience now

I like when dutch send order out..I don't like dutch don't got a phone number. Dutch got only email and dutch take days to answer..I try to get my medication on express n they putting me run around...I going to cancel after my refill is done..sound like a big scam

I tried to upgrade shipping all day yesterday, at least five messages, because my dogs in a lot of pain. I didn't hear back until evening, to confirm shipping...no acknowledgement of my concern at all. By both separate people. The new pharmacy I called, couldn't get a hold of them to get the prescription. Dutch makes it impossible. So, they weren't reachable by me, the new vet, and did not upgrade my shipping as they advertised.

They are not honest about the treatment they can provide. I double checked that they would be able to prescribe antibiotics in my state using the link provided in their FAQ and both times I was told they could. However, as soon as I paid the $35 to become a member and tried to schedule a video visit, I received a warning that no medications could be prescribed. Classic bait and switch technique. You think you're getting medical care for your sick pet, but they're actually just charging $35 a month for something you could get for free on Reddit.

Wow if you want to literally loose money for nothing this is the place for you. Not recommend. Think I’m gonna really appreciate waiting in an actual lobby instead whatever the heck this was about. I hope I get a refund. Think taking my pet to a random person walking down the street t 3 am would have been more helpful.

I placed an order for a prescription cat diet. I was sent the OTC version of the diet and said it didn't qualify for a return since they cannot accept returns for prescription items. I never provided any vet information for them to verify with my veterinarian, so I am assuming that is why they sent the OTC version. Despite taking pictures of what they sent compared to a screenshot of what THEY provided that I ordered they have cut off communication. They acknowledged its an OTC diet but refuse to allow me to return it. I reached out the same day it was received and it is completely unopened. I am contacting my credit card company to dispute the charge and I am contacting the BBB. I have now lost DAYS of getting the food my cat NEEDS because they can't get themselves together. Ridiculous!