Do not waste your time. Just go to the Vet. If all you are ordering is Flea meds or meds you already have prescriptions for this may work for you. Otherwise, it is waste of time and money. It is ridiculous to confirm orders, you cannot reach them by phone, only respond to emails and even then they give the wrong answers.

The problem is their customer service and processing. Case in point, they failed to process my emergency insurance policy and were unable to resolve the matter over the course of 2 weeks via email, because, as noted, it is impossible to get them on the phone and even when they say they will call you they don't.

Very poor customer service tried calling for 4 hours and no answer. Emailed them and got an auto email back saying they would responded in 4 hours been 12 hours not response. Texted in the app was told they would be back to me in 15 minutes was 90 minutes and still got no help. We pay them a monthly fee for years and we now no longer pay it. It's not worth it.

CONSUMERS BEWARE

Don’t use this service. I signed up for an annual membership and had a video call with the veterinarian who was sympathetic. I have three sick cats and she prescribed medicine for all of them. I went on their website and paid $25 for a pharmacy processing fee and expedited shipping which is supposed to be one to three days. I then got an email Estimating the delivery would be on the fourth day… Which is national holiday so I’m thinking maybe I won’t even get it on the fourth day. I sent an email to their customer care team which I got a delivery failure for the next day because they refused to accept the email. One of my cats is extremely sick… I can hear every single breath he takes up his nose, and if you’re gonna be in this business to care for animals, then my expectation would be that you have an appropriate sense of urgency that they be cared for, otherwise I would just go to my regular vet. Yes, they may charge more, but at least I would’ve walked out with the medicine my cats needed… At least I would have some comfort level that they would get better. Right now, I walk around, checking on them all throughout the day to make sure they’re still eating drinking and breathing. If any of these people in this organization had their own pets, perhaps they would be a little more sensitive to the anxiety and the needs of a pet owner who has sick animals I signed up for an annual membership, but I guarantee you that I will cancel it before it renews. These people should be ashamed to call their customer service at Dutch dot come because

Refusing to give me a refund even though they have not shipped the prescription. Horrible customer service, in fact it's the worst I have ever experienced with any company in my life. Do not trust this company!

Charged for prescription refill on Feb. 14th. Meds not sent. Email - The response was "let us know if we can help with anything else" and stopped reponding. Phone call - no follow up. Now they're not answering their phones. Terrible custromer service. Find o=anotjher online vet.

I have 2 cats with serious anxiety issues, that make them very hard to get to the vet. They are on gabapentin. I thought the online vet would be easier so I set up an appointment. I was clear what medication I wanted both in the request and in person. Gabapentin costs about 2 cents per pill, but I got prescribed something that was $62 a month instead- and a flea med I didn't ask for since my cats are indoors only.

It seemed great when they quickly got me an appointment booked with a telehealth vet. Unfortunately the vet I was paired with did not address the primary concern of the visit, which was the scabbing and flaking of skin on my dog's back, even after multiple attempts to get answers for that. Instead they continued to push towards the idea of allergies, which was not the underlying issue. Subsequently they prescribed a useless medicine my dog does not need. In addition, for some topical cream I did purchase, I paid extra for the next-day delivery and the medicine did not arrive the next day. Customer support did not respond when asked if shipping could be refunded.

Dutch - the website - is a total con. If you are a previous customer, you have to be very careful they don't charge you twice for the initiation fee.I ended up paying it because I could find no other way to break free of the loop of charges I was on. Once paid though, I had to find a service rep - and that was an experience contrived to make most people say "I give up" and just swallow the wasted money. But I found someone deep in the labryinthe of links, and I got the customary 5 - 7 day refund. However, that 45 being held up so long when you need it for your pet's meds or something else is awful frustrating and you can't help but feel the whole thing is intentional. On the other hand, the vet was good and the rest was fine - I just don't understand how greedy these companies are - most people would have forgotten they paid twice and Dutch would happily take their money if they did.(update: don't believe for a second that their reaching out responses are anything but show - they reached out to me just to verify I was the one the cheated over; once they verified, that was the last I heard from them. No offer to refund me or make things right or anything)