This insurance company is a scam. I tried to cancel my plan before I sent in my cats wellness check from the vet because I wanted insurance that offered preventative coverage. They prorated my refund making me pay for months I wasn't covered. When I called to check what I was paying for the lady on the phone proceeds to get loud and angry. It was a horrible experience. She just kept spouting off lame excuses why I should pay for services I didn't receive. It's more the principle of the thing tbh. It was only a little over 20 bucks. For them to be so petty and rude for 20 dollars makes me wonder how difficult it would be to get them to pay for a claim. I'm glad I figured this out now instead of hundreds of dollars later.

Do not Buy.

Most horrible company. Charging 3 times in one month without notice. Will be canceling and taking my services elsewhere

Buyers beware, horrible claim experience, at the end of the day, a company can have the fanciest marketing and slickest app but it is how they handle claims that matters. My dog had an ear infection, they reviewed her record and in 2018, she saw the vet due to scratching and allergy was ruled out. But because it was mentioned in her record, they determined that ear infection was allergy related and all future allergy related incidents will not be covered. Worst yet, when I call to cancel the policy, they threaten that no other insurance would cover me because we had a claim. What a terrible company!

I have been a loyal PetPlan customer since 2010, at one point paying $2700 per year for our two dogs.  When we adopted a 7-month old puppy in March 2021, there was no question we would cover her with PetPlan.  Fast forward 3 months, the credit card we had on file with PetPlan was compromised so it was canceled by the credit card company, hence PetPlan was not able to process her monthly payment.  Does PetPlan email me with this information, send me a letter, or otherwise try to reach me with this information?  No.  They claim they called our home number, but we have no record of that call nor did they leave a message.  You'd think when you're about to cancel someone's INSURANCE policy for nonpayment, you would make a little bit more effort to reach them so they can fix the issue.  No, not PetPlan.  To make matters worse, when I called their customer service to reinstate this policy, all I got was the run around and then eventually ended up talking to a "supervisor" by the name of Don D who said it is NOT PetPlan's POLICY OR PROCESS TO EMAIL CUSTOMERS in situations like this.  Because his response was so unbelievable and ridiculous (and possibly against insurance regulations??), I asked to speak to his supervisor - Don D indicated he will put in the request, yet to this day, no one has called.  PetPlan, this experience has been beyond disappointing and for your sake, I hope Fetch can clean up your act.  At this point, you leave me no choice but to take our business elsewhere.

After over 10 years as a loyal customer with multiple pets insured, on New Year’s Eve they raised my premium to $250/month for ONE 10-year-old cat. You can pay for your animal’s entire life and never have a claim for years and years, and the instant you start using the insurance as your pet gets older, they will do their best to make it unaffordable so you have to cancel and they pocket all the money you paid before ever needing the insurance.

PetPlan needs to update their website to tell customers an annual exam is required. They also need to send an email out reminding customers of that requirement. I left PetPlan for that reason of not being transparent and signed up with another insurer. One of the first emails I got was to stress about having that annual exam to ensure you are covered for claims.

The lady I spoke with was awesome but the time frame is terrible. My vet submitted the initial claim on Dec 6th. I had to call them after waiting a few weeks to find out where it was at. They then told me they were missing a form (they should have let me know that) which was then submitted and here we are Jan 5th and it’s still not done. I am seriously considering another plan.

I just recently called to look for insurance for my pet that has a pre-existing medical condition and immediately right off the bat- the agent stated that no pet insurance covers pre-existing conditions and then proceeded to hang up the phone. It was extremely rude and inconsiderate. I actually have come across pet insurances that offer pre-existing condition coverage. Please train your employees to have better phone skills. I am completely dissatisfied with this insurance and it left a bad taste. There is a way to deliver messages and that just was not the right way.

Will never use this company to have pet insurance with again. Submitted my claim in August and kept getting the run around each time I called. Told all the documents were there just needed review and to wait a couple weeks. Call back again and same conversation. It is now Jan 2022 and still nothing. I have cancelled my policy and would caution anyone considering to use this company for their pet insurance.