This company is terrible. They try to force you to filter all interactions through their app, which is extremely buggy and constantly freezes or crashes. I am unable to open my policy documents from the app, as I simply receive a "file corrupted" error. The live chat feature takes forever to get you to a real person and even then, their answers are clearly scripted and anything more complicated than a yes or no question will get you a "we'll have someone call you" response. Don't expect that call.

Buyer beware….terrible…terrible…terrible!

What an almighty rip off - have been with Pet plan for years and find every way not to pay out with excessive and increasing yearly premiums as your pets age. Seriously -I urge anyone considering a policy - to review the option of putting money in the bank each month. A surprising number of vets agree this is a better option.

Had a 34% premium increase without notice. And that increase supposedly include a 15% "healthy pet discount"! So the premium increase was supposed to go up by 57%???

Spent hours with my husband to try to upload appointments and bills, and prescription drugs and there was not enough room on your end to upload. Can't even get your address to express mail this and will call someone on Monday to get address. Wasteful time. Walter and Pamela Lewis for Cranberry. Also, can't change our current address as you have the old address. Sincerely, Walter and Pamela Lewis

I wasted 54 mins on phone getting a quote. I was twice referred to Underwriter who initially tried to exclude all arthritis in any part of body, despite only more likely to occur in our dogs rear legs, due to Luxating Platella. Underwriter changed mind after lengthy debate.

I still have a huge open claim that they keep telling me they have sent me a check for and I have not yet received it .Every time I call I get the same information.it is impossible to get to someone to give me a straight answer. I am waiting for over $4000. My dog will be 12 in July and I pay them on time every single month for over 11 years. Recently due to his age my plan almost doubled. I have barely used insurance for him as fortunately he has not had many accidents or major illnesses over his lifetime and I had not purchased simple wellness insurance . He had a major injury recently and it was my first big claim. I don't feel after all these years and spending all this money I should be getting a run around waiting for over $4000 from them. If your claim is under 500 they will direct deposit your money, and if not good luck getting your money!!

Dreadful company in lots of ways. Pet plan pay out faithfully in 5 days or less, this outfit take over a month. You cannot open portal messages on an I pad. They are totally useless. Avoid at all costs.

Last year we purchased a Burmese kitten from a registered breeder in NZ. The kitten came with one month's insurance with Pet Plan. Unfortunately our kitten became unwell soon after we got him home. He had three acute viral infections and needed two nights acue treatment at the vets. When we went to claim the $2000 from Petplan- they declined stating the kitten became unwell on day 6 and their cover did not kick in until day 7. They did not reconsider in spite of correspondence and support from our vet.We informed the breeder who has now changed from Petplan. WE WILL NEVER DEAL WITH PETPLAN AGAIN.

Used to be great but just not the same. My dog got bitten by an adder. Pet plan excluded him for a large number of unrelated conditions. My vet pointed out the conditions should be removed and even after a few years they would not. The underwriters hide behind a call centre whose staff are not equipped to understand or deal with their ridiculous rules (through no fault of their own). I had been a customer of theirs for over 30 years but never again. I used to recommend them when they were good but all they want to do now is squirm out of their responsibility to their clients.