Total and absolute waste of money . Open a bank account for your pet and divert £50 a month in there instead. I started pet plan at £35pm ten years later it’s £102pm. Pet plan DOES’NT cover anything. Nothing but emergency life or death care . Every time I go to the vet I pay from pocket £350 for this infection £750 for teeth removal / dental care, injections/ shots, check up and petplan doesn’t cover anything . The one time it did was 8 years ago when my dog got hepatitis and then your limit of coverage is a MEAR £4000 that equated to 4 nights in the pet hospital and some analysis. After 4 nights of paying extortionate fees for my dog to sleep in a cage at the pet hospital I was told she needed a £2000 scan but the mere useless pathetic pet plan coverage allowance is limited at £4000 these costs covered ONLY SLEEPING at the hospital AND MONITORING AND POOF IT WAS ALL GONE . No operations no medications nothing. Petplan would not come even a FRACTION close to covering for operations or any real issues . The coverage that Pet plan covers your pet equates to your pet getting a £4000 plaster but will be far far far close from covering any real sickness. And for this pittance of a payout I now pay £102 every month . My dog was given back to me after the £4000 was used up in 4 days and I was told there was nothing more they could do unless we were ready to spend additional thousands out of pocket . We don’t have that money . We took our dog and left making plans for her to die. I decided to Google for help and found a high protein diet can essentially encourage the liver to mend and so I ( not the vet not petplans stingy payouts) saved my dogs life . She is still alive by the care and actions I took without the help of any scam insurance company like Petplan . A years fees, 12 months at £102 pm equates to £1,224 times this by ten years is £12,240 I spent to get £4000 coverage . Pet plan makes no sense . They jack up the prices yearly and cover nothing apart from a fraction of the cost if you are in need. Get a bank account for your pet and put in £50 a month and then that money will be yours to keep if your pet stays well . I will NEVER NEVER NEVER USE PET INSURANCE AGAIN . What an absolute SCAM . They are into profiteering from the sick animals.

Don't be a dodo. Find a better company. This is the 2nd time I've left this review because apparently the last one was removed. Since Dodos hostile takeover of petplan, this company is absolutely awful. Premiums go up $100's every year and all you'll get is a "you don't have to do anything! Coverage will continue as normal" email. If you call and get access to your plan policy, it will list things EXTREMELY CLEARLY that are covered..yet they will deny the claim. They utilize the same plans for every person who purchases that policy. Seems fine right? It's not. Vet laws change from state to state. I live in NY (hopefully you don't), and living here, vets have a very specific scope of practice. They treat. Just like you would see a doctor. If your pet needs behavior therapy or canine rehab, etc., you will need to see that specific certified specialist within this state. The way dodo writes their policies is that even though you have coverage for behavioral training or canine rehab therapy, THEY ARE ONLY COVERED IF PERFORMED BY A LICENSED VET. Vets must be separately certified through additional courses, therefore, legally, my vet is unable to provide behavioral therapy. It's literally the law. So unless you live in a tiny little town where there's 1 vet for 50 miles who got certified in everything, petplan will just deny your claim.

I find as my dog is getting older they have consistently increased my rates 30% every year. They also hike rates more when the portfolio changes hands. I think they have been bought and sold at least 3 times since I have been a client.

Unfortunately I have to agree with other reviewers here. I thought PetPlan/Fetch was AMAZING for the first 3 years, I had never had a pup before and was so thrilled how comprehensive their coverage was when we found out when she was 2 that she had knee issues that needed surgery, PT etc. But SURPRISE! with no advance warning, no apology, and barely even any notice, they have SIGNIFICANTLY downgraded our plan. After multiple questions to understand and speaking to a "supervisor" who clearly has no power, it was explained to me that we had spent too much for how much we had paid in premiums(we have only had her 3 years!). Doesn't this defeat the point of health insurance where we all pool resources to helps the ones who need it? It doesn't matter that she is an otherwise young and healthy pup, or that the issues have significantly improved. We didn't even get close to spending our maximum. There was no warning that we shouldn't USE the pet insurance or it would be downgraded for the rest of her life! I'm so disappointed. BEWARE if you use this insurance that you can lose the coverage you originally signed up for, with no appeal process, no points for better health next year etc. I recommended Fetch to so many friends, but no more: I will be telling everyone who doesn't have insurance to look at Trupanion- you may pay more up front but at least they don't bait and switch you when you need them.

I paid £30 - £40 per month for 5 years for pet insurance for rabbits and I wish I had just put it in a savings account as my rabbit developed a skin condition in 2021 and I visited the vet 4 separate occasions for treatment and Petplan found every reason to charge me an excess each time. If you use this company make sure you really understand the policy and what wording your vet or you use for each claim.

I submitted an online insurance claim for recent treatment for my dog. Although they had apparently emailed my vets the vets had no correspondence from them. I have tried to contact Pet Plan to let them know that I suspect they have used the wrong email but they have not replied! Im desperate for the money back and am at a loss on how to contact them to get this resolved.

Pet Plan is an Absolute SCAM. You’re premium goes up every year excessively in jumps like £15 to £20. Started off at £35 and eight years later is £105 . They cover absolutely nothing . The £780 dental work was considered cosmetic and not covered . I have stopped the insurance now as the first time I make a claim because my dog got sick, nothing was covered because I had to pay 20% excess deductible which was the cost of the visit and so Pet Plan wiggled their way out of paying anything. I paid and they didn’t . I cannot for the life of me understand why I have been paying thousands of pounds over the years and nothing nothing nothing was ever covered under their terms . Pet Plan are a scum insurance . Put your money in a bank account for your pet and pay for things this way . Note I was paying £105 per month for a £4000 coverage Do you know that a simple scan and test was priced at £8000 so even if you have pet insurance your £4000 doesn’t even get you a test result let alone any treatment . And your excess on a £4000 claim will be £800 . So the actual coverage is only £3200. Meanwhile in four years you could have £5000 in your pets bank account and in 8 years over £10,000 saved for treatment . I massively regret paying into Pet Plan all these years . They only care about making money and not you pet.

to everyone who owns any pet please dont take any notice of the pet plan tv advert the say the insure your pet its a scam. i paid money for my dog for almost 3 years she then took ill and i had a vets bill for nearly 1,000.00 pounds i went to pet plan did everything they wanted they messed me a round for 4 months wanting more and more information until there insurrance team cacelled the policy and left me with a final debit of almost 1,300.00 plus pounds i tok my case to the ombudsman service took 16 months and won they was told pay me all the money i had paid them never saw a penny. the insurrance team is aliance pplease please never take out insurrance for you pets as they wont pay out be warned

Do Not use this pet plan. I was with them for years and thought I had the best plan a life plan covered for death. Not only vets do not use this company as they take ages to pay out, but your not covered even for death of a pet. disgusting company

I have been a loyal customer for over a year. Since beginning this policy I have had issues with payment where I have paid and clearly stated on my bank statement however PETPLAN email me stating they have not received the payment and request I pay again. This month I have come to the realisation that if paying for my policy is this much hassle then should I need to make a claim I can only imagine the difficulties I would come across with claiming on my policy. My advice is to take your hard earned money and use a different insurance company, should your furry friend need medical attention I would not trust this company to abide by the contract and pay out.