Absolute Scammers. Wouldn’t cover the only thing we needed from the plan (Dental) they are not upfront about where to find the fine print, dental has a long waiting period than anything else. I am so glad was only scammed out a few months of payments, as we immediately ended our agreement with petplan after finding out the dental information. I had to work very very hard to get it but I even got a few month refund as I was paying into a service I couldn’t even use. Shady shady scammers. I will never pay unto any insurance plan associated with petplan ever.

Fetch by the Dodo (previously known as Petplan) is an unethical, untrustworthy and horrible company. For someone who is planning to enroll pet insurance, it’s better to avoid this company.

The cost of my insurance has gone from about 500 the first year to 1200 this year. They say this is bc of the area and breed of dog I have... Seems like an easy way to just increase prices! I also noted a fraudulent charge on my credit card from them and NO ONE has followed up. Do yourself a favor and choose another company. Their customer support is very rude and unhelpful. I hope this review saves 1 person and their pet from this awful company.

I read a lot of your review. I won't be getting pet insurance thank you all for your truthful reviews. All insurance is a con these days

I took out the more expensive option of a life time cover for my dog when he was a puppy and pay 10 years into this very expensive scheme with very few claims (many years apart). Got slapped yesterday with an astronomical increase in policy fees (over £1000.00 a year, plus an increased access, plus an additional 20% of all vet fees, purely due to my dog's age! Was this not what I have been paying into the scheme for all these years - for cover when he is old? It was a more expensive "Life time" cover after all. I am sitting now with a unaffordable policy, unaffordable vet bills if my pet needs treatment and a pet that is too old to move to a different insurer. This kind of practice should be made illegal. Petplan clearly disregards older pets and is trying all kinds of increases to make it unaffordable for policyholders to claim for them. This kind of practice should be made illegal.

With petplan pet insurance company policy i am not satisfied..thank u so much.The pet insurance company's prices are quite high, and it's a bit disappointing. It makes it tough for pet owners to afford coverage.

i have been saying for over 5 years that the pet plan adverts are a con and a scam to cheat pet owners out of money i should no. i was with pet plan quite some time paid in to there scam my dog then became ill had operations at the time there advert promissed to pay out 90 plus percent of all vets bills what a lie and scam. when i contact them they promissed to pay the bill then for 4 months they messed me about saying we pay it then not finally they just cancelled the policy refused to pay the bill was huge took 3 years to pay of. the people they insure you will is Alliance insurrance the bottom line is they were only interest in getting money from people and they dont give a dam about your pet. i see they have a new tv advert on tv this time with a well known irish vet how some like him can say he cares about peoples pets yet he advertise for a company and insurers whos scams money out of pet lovers Mr Noel Fitzpatrick shame on you. you say you care but work with pet plan and Alliance who scam customers out of money and fales advertise how can some like you work with them hope they paying you good. so everyone beware of tv adverts as like others have said its a con scam they dont care about your pets they only after your money tv adverts are a con and a scam they make it sound good but theres always a catch.

Never again. I have been with PetPlan for years, more than 20 years with various dogs and horses. For the past ten years I've paid premiums for my greyhound and have never made a claim until recently when she had a gastrointestinal problem. I made a claim and PetPlan paid out about £700, so not a huge claim. My renewal has just come through and they want to put my premiums up from £37 a month to £53 a month. That's a 43% increase because she's had ONE claim in 10 years. They have also now excluded any treatment relating to the gastrointestinal problem she had even though it was only four months ago and they are supposed to cover each condition for 12 months. I find that pretty disgusting and it now makes the policy totally unaffordable for me. I will be cancelling my policy. I will also be looking for alternatives for the equine policies that I currently have with PetPlan. Never again will I use PetPlan.

We have had our dog's insurance for 5 years and it has risen an incredible 122% in that time!! Just this year they are trying to rip me off for an additional 26% price increase... it's really quite outrageous, they use lovely phrases like "Covered For Life" but simply hike the fees and with their £95 excess they are literally not even paying for the treatment we have needed.

Petplan a very poor company I been paying my insurance for about six years and my cat needed work on her teeth so I phone them and Petplan said all is good we will pay then I get a text NOT A PHONE CALL saying your case is closed and we will not pay due to a vet visit two years ago