Please avoid this company - they will find 101 reasons why they wont pay out on a claim - really despicable and cruel

NO GAP ONLY, NO PRE APPROVALS GIVEN, PETCOVERS PAY DIRECT TO VET IS USELESS, CLAIMS DENIED

My insurance premiums have risen excessively (over £200 this year alone (never claimed in 5 years) won’t budge on premiums so I informed them that I would not be renewing the policy when it was up in a few weeks time. Will be putting any savings made in our new policy into a savings account for any potential vets fees.

I have been with this company for my Pet Dogs insurance for 5 years. (he is 5 years old). I have never made a claim yet each year they have increased the amount im having to pay. I have just recieved my quote for this year (2024) and it has gone up yet again by another 20% (which would now make it that im paying more than treble the amount i was 5 years ago). I would now be paying more for my pet insurance with this company than i do for both my wifes and my car insurance combined. A huge con and waste of money . Avoid them.

WITHOUT A FUSS!!!! As Noel says…..gods sake

I decided to continue the insurance that came with my dog from a well known rescue centre. Petplan put so many exclusions on the policy, that it was pointless having the insurance.

Previous had some good experience with PetPlan. However, we have now cancelled both policies. Our vet had written in our dogs notes "Settled ok but attacked owner last week, no children in house so [is] wishing to persevere, discussed sending back to breeder and also discussed behavioural training

Sorry we didn’t put money aside in an account. Daisy May hasn’t had much wrong with her over the past years, and now its so expensive the insurance and what we have to pay up front 20% on top. I think it’s ridiculous . We are pensioners now and its not good for the future every year it goes up a lot even though we haven't claimed. Disgracefulr. Not happy

My Lhasa Apso Molly is 9 years old and in that time we have never made one claim on our insurance. I have just received my renewal for next year and my premium has risen by £21 per month pushing my payment to over £100 per month. I rang to query this and the lady I spoke to was not able to explain why there was such a large increase and seemed happy for me to cancel the policy. Over the 9 years I have paid out thousands in premiums and never claimed back one penny. Very unhappy with the outcome.

There has been very little useful communication about my claim. It’s been over a month and even after multiple emails and a phone call , zero updates. Even when you call , the associate can’t see or locate all the requested info I sent and asked me to resend it. The associate also promised a phone call on same day with an update and failed to follow up.