One of my beautiful Maine Coons died suddenly last week. We have all four of our cats insured with Petplan so you can imagine how much I pay every month. I filed all the paperwork to claim for him (he had a seizure followed by a heart attack - was perfectly healthy with regular vet visits). I all received was automated replies, and nothing in his file, including the cancellation of his policy. I call them today and they said they are 'assessing' the claim. Are you kidding me, he died - what is there to assess?? The man on the phone was useless, unsympathetic which to me was a devastating loss. I will be looking elsewhere now for my cats insurance.

YOUR WEBSITE IS RIDICULOUSLY DIFFICULT TO MAKE CHANGES OR COMMUNICATE WITH A PERSON AND YOUR PEOPLE WHEN YOU FINALLY GET TO THEM ,,, REFER YOU BACK TO THE STUPID WEBSITE 😡😡😡 we’ve got THREE cats insured and will look elsewhere if just changing policy details continues to be difficult!!! Make it easier for us over 50’s and computer illiterates PLEASE!!!

I have 2 cats on one policy number. Renewal came on Saturday and their premium had risen by 20%. New cost was £725.30 per cat. So I cancelled insurance for the one who does not have an ongoing medical condition. The new policy document for one cat cost £681.41 not £725.30. It seems an extra £43.88 had been added to the cost of EACH CAT simply because there was another cat on the policy number!! I have moved the other cat to Tesco pet insurance - they are much cheaper. I have a younger cat who I will also be moving to Tesco, For him covered for life with petplan is £50 per month - at Tesco it is only £30 per month with a similar excess = 40% cheaper than petplan. I spoke to the insurance processor at my vets and she tells me she has no issue with claims to Tesco. An important lesson - shop around and do not have two pets on the same policy as you pay extra for no reason!!

I can't comment on cover as we never made a single claim. But their premium increases are pure theft. 16.5% increase in 1st year and then 28% in year 2.

5 years ago I would have given this company 5 stars wonderful cover you could rely on .Our cat was 17 I paid around £30 a month he got everything he needed no questions asked.Thats the good news now here's the bad news so to start i can get £10000 of cover per year for vets and £10000 of dental cover at one of pet plans competitors and they are a far bigger name than petplan .For nearly double the price I can get £7500 of cover at petplan .Went up around 30% last year and another 25% this year forget it I've gone elsewhere I suggest everyone else does petplan might then think twice about ripping their clients off .

Pet plan take your money for extortionate premiums and always fail to pay up. They give every reason to not pay so why waste your money when our beloved pets need help they don’t cough up. Paid into the plan for many many years what a waste of money snd what an injustice to our animals when they need help! Shame on you Pet Plan. Now cancelled my contract

Do not choose Petplan. My dog is only 4 years old, i have no claims and my insurance per month has gone from £50 -to £63 in the course of 12 months and now i have been told it will jump to £78 per month in Jan. What an absolute rip off. I have not made any claim since taking this cover out over 4 years ago. I have no idea how they can justify these prices. I have now cancelled! Stop being so greedy Pet Plan.

Pet plan are the most insurer ever they never pay out and think of any given reason / clause which means you are not able to claim despite paying probably the highest rate ever for years and years !!! so disgusting and dispaointing.

Never had to claim, but £890 per annum renewal for a 2 year old Labrador with no health issues is extortionate.

If you take out insurance with pet plan, every single year your insurance will increase by £10 a month, I have been with them 4 years and originally had £7000 of cover for my dog for £52, over time it increased to eventually £92 I then had to lower my cover to £4000 as I was worried over providers wouldn’t cover pre existing conditions so I didn’t wish it change ( that’s how you get trapped with one insurer, I have only claimed once for my dog)