They continuously increase your premium. They do not work to communicate with your vet for any claim. I’m convinced they troll all of the review sites and get their bad reviews taken down. Look at Reddit if you want honest opinions from previous customers.

If you have different options better get other insurance company. This company increase the cost more than 15% each year and that is absurd. It is probably you never used on your pets life but they dont care at all.

I am one of Healthy Paws original customers, having the same coverage plan (90% with $100 deductible) since 2012.

I insured my dog when he was 2 each year premiums went up in 5 years went up from 35.00 to 65,00. It was taking from my credit card every month, luckily never needed to use the insurance. I noticed on my last statement no charge was taking out. I called the company who told me they canceled the insurance in jan because my credit card expired. They said they emailed me, nothing in my box, they sent a notice to a house I lived in 4 years ago, was not forwarded. Why not a phone call? So I kindly asked them to reinstate the insurance, they said no the dog is too old!! Really, after I gave you thousands of dollars and never put in a claim?? Do yourself a favor, save a hundred dollars a month, maybe in the end you will get a vacation with the money. I will never use this insurance again.

Whatever you do for your pets in terms of Insurance DO NOT GO WITH HEALTHY PAWS OR CHUBB CORPORATION

Pet insurance are quite scammy. I notice that the more people buy these insurance, the more expensive Vet bills become. And on top of that, smaller Vets are getting bought up by private equity companies, and now prices are controlled by profit margins. I had a policy for my dog for nine years, and four years in, the premiums almost doubled. And nothing claimed. The longer you have the insurance, it seems the terms and conditions change for the benefit of the insurance companies.

Sent in a Claim with all the SOAP NOTES and Receipts from Vet and they Claim everything was Blurry and they could not read Charges or Dates of Service. So I Wrote down the Dates and Charges showing a Breakdown of everything and they Claim once you file a Claim and if they do not receive the correct paperwork in a Timely Manner the Claim will be Denied. As I said All SOAP NOTES AND RECEIPTS WERE sent as well as a Handwritten Breakdown of all SERVICES RENDERED for my puppy and I Kept getting a Response that Everything was Blurry. Total Scam.And after this First Experience I Canceled their Service.

Be ready for Healthy Paws to deny, deny, deny like the movie Erin Brockovich, your claim. If your dog has ever had an allergic reaction or skin irritation in the past they will deny the claim. I submitted a claim when he developed a rash after swimming in the bay. He kept scratching which created infection. It went away after treatment with antibiotics, medicated baths and a cortisone injection. It turned out my wife and I had the same itch and bites after swimming with him.Researching I found its called swimmers itch which is generally caused by nymph jellyfish, crab bacteria and a few others which could be in the water. They denied coverage saying he had been treated for an unrelated skin allergy in the past. Like the movie Erin Brockovitch there response is deny, deny, deny. Find a more reputable company.

I got healthy paws when I first signed up with them 10 years ago for my that was eight weeks at the time. Unfortunately, he was diagnosed with the bladder stone that he couldn't pass and so we had to have surgery. In order to have surgery you need to have a preop exam where they found a heart murmur. Because I had I insurance I had him evaluated by a cardiologist who diagnosed dilated cardiomyopathy. While he is on a lot of medication after the diagnosis his monthly bill was $58 it went to 85 and then it went to one 158.00 which seemed reasonable because I have been a policyholder with them for 10 years. I got a notification from healthy paws in June apprising me that the monthly premium for him was going to go up from $158 a month to $237 a month. And, significant amount of time had not passed from the 158 monthly amount to the 237 monthly amount.When I contacted them they couldn't give me a straight answer as to why such a significant jump in the monthly payments despite his medication and regimen not changing. The customer service representative could not really give me a straight answer and and eventually admitted that there are no regulations, statutes, or case law that prevents them from raising premiums without a cap. When I press a little more about those the customer service representative felt inclined to hang up on me. Well I have considered lowering from 90% coverage with a $250 deductible to 70% coverage and $1000 deductible. But in thinking about their significant Price increases without having a cap, I worry that if I lower the coverage they could just bring it back up to the $237 and then I have lower coverage because I cannot you can go down here to make matters worse, six month old puppy I had for six months and the premium started at $32. I've had a little over a year and it has increased to $48 and she has not even met her deductible. Nor has she filed a claim. I'm giving this review three stars because I used to be amazing with quick reimbursement but over the years they're pricing creases are deplorable and their custom service is no better.

Absolutely one of the worst insurances that you can find. They are happy to take a payment gradually dramatically increasing monthly payments with very minimal coverage and multiple denials. As soon as your annual will get sick you will get drop-off without any ability to get back on insurance