If there was an option for zero stars, that would be the one to pick. Very misleading information about how long it takes to process a claim, keep you in the dark, drag their feet, poor customer service. Submitted my claims and all medical records a month ago, and still have not received any reimbursement. Customer service seems to be trained in deceiving the customers

THIS IS A SCAM!!! Do not use this “insurance” EVER!!

Reply from Odie Pet Insurance

I’m very pleased with Odie for my Sniper. I have been dealing with Jasmine who I love. She is very knowledgeable

None

This is my first time with insurance - Odie has been very good - very helpful - sincere and caring about animals i would recommend 100% to anyone with pets -

I am not happy with Odie. Anyone looking for pet insurance, please read Odie every word before purchasing

They denied a claim for an ear infection because they said there was insufficient paperwork despite my emailing and attaching everything required. Their customer service is non-existent; it is impossible to speak to anyone, and it took them three months to deny my claim. I paid for the year in full, and I have requested a cancellation of my policy and a refund of the seven remaining months I have paid for. I wonder how long that will take?

If I could give them zero stars I would. We were transferred customers from ManyPets insurance, a company we absolutely adored and had for well over two years. Since being transferred to Odie, it’s been over a month of constant headaches. Absolutely zero customer service responsiveness, and if you do manage to get a response by email, it’s an unhelpful automated link. Their automated email links (eg to activate account, etc) lead to error messages like “expired link token”. The only thing I managed to do was update my payment information. They then proceeded to charge me twice over for each of my pets, putting me out nearly $300. I ended up having to call my bank and dispute the claim and file it as fraudulent because I could not get a hold of anybody to correct the issue. Do NOT use this company. I ended up going with lemonade, which has amazing reviews and I’ve immediately been able to get a hold of a customer service rep to talk thru my new plan.

Noone answers the phone didn't send out a renewal until one week before deadline now my dog will have a lapse insurance. Fraudulent company don't go with them many pets is terrible too they sold out in the u.s. and sold my info to another company.