Wow i guess i’m not the only one who got scammed by this company. I signed up through T-mobile promo as well. Never once use it. Forgot about it. Then I got charged for a year membership. Tried to get a refund but someone named Benjamin said per their terms they cannot refund me. Are you kidding me?! Any other company would be more than willing to refund their customer even if they cancel it after the promo period. DO NOT SIGN UP WITH THEM!! YOU WILL BE SORRY IF YOU DO!

SCAM! DO NOT DOWNLOAD! THEY CHOOSE FOR YOU! Requested to cancel membership, that was signed up through the T-Mobile tuesday deal, the day after being charged $99 (I get it had to be cancelled before renewal). Only used it once at the beginning of the trial (2022) and was asked generic questions by the telehealth vet (did not request any photos or videos of my pet) then recommended to visit veterinarian. Never used it after that. My point is instead of compromising and canceling all services, as requested, you are going to keep/steal my money (fixed income!)? @PAWP do not bother responding with pleasantries unless it is followed up by a refund!

Same as many others, scammed for $99 thru T-Mobile. Didn't even know i signed up for it. And to make it even worse actually had a Vet emergency that was $2K and could have actually used it, but didn't know I signed up for it. The company said they send an email reminder of upcoming bill, well that doesn't help when it goes straight into Spam folder. What a joke of a company.

I also got scammed through T-Mobile. These are predatory business practices. I have not used their service when it was free and I do not intend to use it going forward. I have requested a refund and they refuse. I have reported it to the BBB.

Extremely poor customer service - they hide behind the auto renewal policy and good luck getting your money back even though you have not used their service. For your mental peace please look for a better service elsewhere

Pawp is such a scam! They claim they send renewal emails which were never received and proceeded to charge a card that had been deactivated. They are now refusing to refund the money they fraudulently stole from me.

I used an offer on T-Mobile Tuesdays for advise offered by Pawp and somehow ended up paying $99 dollars for a membership I don't want, will never use and they refuse to refund my money. I guess somewhere in the fine print it explained all that but who reads all that stuff. I guess that's the only way they can make their money by scamming customers.

They somehow obtained my payment information and are now refusing to issue the $99 refund for this unwanted and unnecessary membership. Until I get my refund, I will post this on as many sites as I possibly can, to warn any and everybody to stay away from this company.

I did not receive any services from this company and they won't allow me to cancel the subscription following the free trial. They say they have no record of my account. Yet they are charging my credit card. And won't allow me to cancel the account because they say they have no record of it.

🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨