I had pawp for almost 2 years. My dog experienced a sudden bleed out from an undiagnosed tumor. She had a routine check up just months before. I got her to the vet within hours. She died 3 days later. Sent all my paperwork to Pawp. Never got reimbursed.

New customer; horrible experience.

When this company first started out, they were great. In the past two years however - I don’t know if they’ve just grown too fast or if they really are just scam artists. But it will be the most frustrating experience of your life.

I have liked the responses and advice I have received from the staff. Most recently my pet was very ill. The doctor I spoke to recommended that based on my dog’s symptoms I should take her in for emergency care.

They’re a scam organization. There’s 0 customer service. I don’t mean that as in they aren’t friendly or kind it’s that you literally cannot get a hold of anyone when it comes to claims. You may get an email response from them days later. They hide unfair policy in fine print and unless you have a lawyer review your policy you will never receive a payout on any legitimate claim. They are not BBB accredited. That should be your hint. Cheap money grab and one can only hope the free market and hundreds of legitimate competitors put them out of business .

I followed all the rules. I submitted all the paperwork for my dogs emergency. They denied the claim. The foxtail in my dogs eye was not deemed an emergency. Even though Pawps own vet told me to get my dog to a vet as it was an emergency. Then I heard a bunch of other people had gone through this with PAWP. This site is a scam. Don’t get this insurance. Look elsewhere.

We subscribed for two years and submitted a claim after our dog had emergency surgery for bladder stones. It look over a month of hounding them for a response for them to completely back track and lie about how much they would cover. It said we were approved for $3000, we entered our banking info, then they only transferred half, claiming all of a sudden they only cover one invoice for the emergency, despite their website and app stating to submit all invoices for review and needing all that documentation. Absolutely a scam and I will be telling everyone I know to stay far away from this company. Ridiculously complicated and hustling with promises of payment that are never fulfilled.

Do Not use Pawp. I got ripped off. I paid all of my premiums to date and was denied a simple cremation reimbursement. I submitted the invoice on time and then received a message that they needed the medical records. I submitted the medical records on time, per the email message I received. I got all green check marks on the app and took a screenshot showing the documents were successfully submitted. Then I received an email saying the claim was denied because it was not sent on time. Bad enough I lost my beloved Buddy who was 15 years old, and now I have to deal with Pawp denying a simple reimbursement claim for the cremation. I was told on the phone by a Pawp rep that there would not be any issues and there were.

There is no telephone number to contact Pawp. I canceled my membership and was still charged the next day for a year membership. I have no way of contacting Pawp to receive my $99 dollars.

This company tried to charge my credit card for $99. and I have never signed up for their services. Not sure how they got my account number.