Wish I had looked into reviews for Pawp before I started paying for their emergency service. Their customer service is CRAP. You can't get a hold of a live person, and the "chat" is ridiculously slow to respond, if they ever do. They refused my claim for "missing documentation" but they didn't tell me WHAT was missing. So I'm in the chat right now, and "Tess" told me they'll submit my case to another department, which will get back to me in 4 business days--by then, my claim will have been rejected! I want my money refunded IMMEDIATELY.

Do NOT use PAWP! THEY ARE CROOKS!! THEY TOOK MY MONEY AND I HAD CANCELED THE SAME DAY!!. I DID NOT USE THEIR SERVICES AT ALL!! MY DOG DIED FROM CANCER!! SO IM DEALING WITH THE LOSS OF MY LABRADOR RETRIEVER AND BEING SCREWED BY PAWP!! From April 1st 2025 to present!! DO NOT USE PAWP!! YOU WILL REGRET IT!!

Reply from Pawp

Reply from Pawp

There is absolutely no reason to use this service. They can’t provide and subscribe medications beyond 14 days and there’s conflicting information about whether they can even prescribe them at all. They don’t tell you upfront when you join that if you do want to have a consultation about medication’s for your pet that there’s a $30 fee. They say that they have 24 seven service but when there’s an issue, it takes at least one to two business days to get a response business days meaning so over the weekend it’s gonna be more like 3 to 4 days. You cannot speak to a live person. You’re welcome to speak to a bot. This has been a total waste of time 100% frustrating there is no point in using this company whatsoever. My recommendation is runaway find something that actually is worthwhile

Helpful vet chats, but sometimes wait times are long. Still worth it. 4/5.

I have been paying for this insurance for the last four years and have not used it once. Over the last two days, I have been dealing with a nightmare with my cat and trying to figure out the best solution to get her help. For the last two days, I have been trying to ask if emergency dental services for an abscess tooth are covered, and they will not answer that question. They keep giving me the runaround and keep sending me some sort of long legal verbiage form that does not answer my question. It’s a complete scam and a racket. I am sure other emergency insurances are better, but this one is a total scam!!!!

I summited a claim on May 20th had a hard time getting the papers they wanted I finally got approved on June 11th they said it should take 5 to 7 days it has been 9 business days still nothing you cant speak to anyone I am so disappointed Walmart should take notice to there offerings

They have helped me quite a bit getting medicine for my cat. The people are very nice. I somehow missed my phone call today I believe they got me the medicine I wanted. I may have to use their emergency fund I'm not sure what's wrong with my cat. But they did recommend a vet here in Gainesville so that's how I'm going to go to I hope I don't have to use it but if I do it would really save me some money

Used Pawp for the first time last week when our puppy ate a sock at 11:00 pm on a Friday. The video vet calmed me down and gave solid first-aid tips, but when I asked for the emergency fund they kept us on hold 45 minutes and then asked for a mountain of paperwork. I would have paid out of pocket faster. Still, glad we had someone to talk to.