The technician was fine what I need is a software programmer!

My 5yr old Rottweiler Harli had blood in urine and the Vet tech answered after about 6 min and asked a few questions and recommended I take her in to my vet for a check up. I was really worried and it was nice to have someone there to discuss her symptoms. I was very worried.

Rip-off. I had a documented emergency with my cat, Sam, on August 24, 2021. I experienced a video approved emergency with my cat, Emma, on 12/25/2021. Pawp would not cover the expenses because it had paid $395.00 to pay for Sam’s expenses on 8/24/2021. The customer service representative explained that you are entitled to only one emergency payment per year, regardless of how much of the supposed $3,000 annual coverage you actually use. Quite a money maker for Pawp

I thought every thing was okay until I could not access the conversation. Being my first time using Pawp and just loosing Pancho I was already on our way to the vet when the doctor said “go to the vet”. Thinking this was an authorization to “go to the vet” I had already maxed out on care credit, scratch pay etc and all our other insurance with our ER visits with Pancho so this was a valid wait of 3 days with Gracie. Not my first pet. Anyway, now at 735pm I learned that I have pay.

Reply from Pawp

Very disappointed that I do not get access to my emergency fund, waited a while for response on support. If you’re going to offer an emergency fund you should allow people to use it

My dog has been sick for over a week with vomiting and diarrhea daily. She has lost a good amount of weight in just a few days. The vet on pawp recommended withholding food and water 24 hours and if she didn't get better call them back. She didn't get better and I called and all they did was tell me to take her to a vet. No emergency because she wasn't going to die within 4 hours. Don't waste your money on this scam

Service is fine, unless you expect a veterinarian be available at any point. I can tell you that when I used the telehealth service in Sept of 2021, a person answered the "chat" and never identified themselves with anything other than a name, but it turns out they were a tech, not a vet. I was looking for a second opinion for a medical condition, which this service IS identified as providing, and the person gave a second opinion, but as a tech, all without identifying as such. They have now changed the "names" to identify a title so you know its not a vet, but apparently you won't find a vet online - this is important as if you tell the system you have an emergency, a tech is deciding whether or not it's an emergency and whether or not you get your funds. Keep that in mind, especially if you're expecting them to be there. I understand a tech can tell me if I have a dog with a broken leg that it's an emergency, but does the tech know the difference in cluster seizures vs multiple seizures in the same day? One is an emergency, the other isn't.

I canceled my membership back in November due to a loss in income and not being able to afford it anymore. I was given a free month and thought that my policy would be canceled after said free month. Wrong. I was just charged for ANOTHER month after I had thought it was canceled. I contacted support and explained what happened and was told that the policy was canceled today by customer support and they would not be issuing a refund due to the fact that there was no record of me asking to cancel. However I have both screenshots AND email receipts of the conversation I had with a support rep. I told the rep of this and told them I wanted for someone to call me so that I could speak to someone instead of messages and I had to do this two or three times before the rep just issued me a refund and I instituted I wanted to speak to someone, and the reps response was “ I just said your refund request has been processed. 😊”. Ridiculous that you can’t even speak to someone on the phone. If I knew it was going to be this difficult to cancel and be misled and just been rude to I would not have signed up for this insurance. Edit: Finally got ahold of someone and they were able to clarify the miscommunication however I will not be going back to this company.

Was a bit disappointed with response to call was for me to call poison control WHO quickly stated for me to call the vet.