why claims take 30plus days from submission to authorization [and longer to pay] is beyond comprehension. and why embrace won't allow providers to file the claims directly is also beyond comprehension [except that they are counting on the insured to not file claims at all or not timely].

Every issue has a deductible. What you pay is not what the Vet charges. Teeth issues are a preexisting condition.

If you dog ever got sick with something as minor as an ear infection prior to getting insurance they will never cover it in the future and will extend it to not cover anything mildly close to that condition. Scam insurance. My dog had an ear infection and now they wont cover the insurance for an issue with its paw that the dog stepped in something. Unbelievable.

It should never take 3 months for a reimbursement! I was asked multiple times to send prior vet visits which I did and my vets did as well but clearly no one was paying attention.

Here’s my experience with Trupanion: German Shepherd puppy, enrolled at 7 weeks old, no pre-existing conditions. Year 1: $86/m, $500 deductible Year 2: $88/m, $500 deductible Year 3: $105/m, $500 deductible Year 4: $103/m, $500 deductible Year 5: $66/m, $1000 deductible (I raised the deductible from $500 to $1000 to lower the monthly payment, which increased my out-of-pocket costs in the event of an emergency) Year 6: $74/m, $1000 deductible Year 7: $94/m, $1000 deductible Year 8: $101/m, $1000 deductible After 8 years with Trupanion: I started at $86/m with a $500 deductible in Year 1. By year 8 I’m paying $101/m with a $1000 deductible and carrying more risk. Take it for what it is. Just providing transparency for anyone looking for coverage. Hope it helps.

Going with Trupanion has been one of the biggest mistakes. We have 2 Boston terriers in our policy for the last 5 years and we may as well have thrown our money in the toilet rather then had our insurance with trupanion. First off, when you call to sign up they literally try to tell you everything is covered aside from pre-existing conditions.... But just wait, cause soon you will find that anytime you have to submit an invoice, they come back trying to prove that it is pre-existing. Even when your vet calls them to tell them its not. Secondly, yearly fees jump up so much! My house and car insurance don't go up as much as they try and increase the coverage on our pets. we are talking on average 22-27% per year in increases. And all they can tell you is that" risk factors go up, would you like to increase your deductible to make things more affordable?" Yeah sure, get the deductibles so high that you guys never have to pay anything out... I recently had to speak to somewhere there to explain why they weren't coving my dogs emergency visit, and listening to them break down how they were not covering any of the $1400 was mind blowing... When I said that I feel like Trupanion as scammed me the last 5 years, She had the audacity to say "Sorry your pets haven't been sick enough for you to benefit from our coverages". Who says that!?!? This of course was the one time i spoke to someone there who went off the standard script. Speak to your vet before you enroll with Trupanion, I am sure most of them aren't their first options to recommended. Maybe at one point they were but things have clearly changed.

Have had pet insurance with them for 23 years. Policy typically increased 10-30% annually. My dog has required little treatment and has incurred little costs. Got a notice that they are increasing the premium 270%. Have written them 3 times. California Department of Insurance says they are only authorized to increase it a maximum of 44%. Healthy paws never responds … just sends me a copy of the increase with no justification. They were good until they got acquired years ago, and are coasting off their initial good reputation.

I am new to trupanion but reviews and referrals were important and helped me decide on joining, I just would like to ad that as a senior on a limited income, reducing our rates would be appreciated and welcomed.

Healthy paws was a great company years ago. Now they constantly raise rates with no reason. This time my pets insurance went from $180 a month to $375 a month. We started at $80 a month. They also try to say they need your pets medical history but aren't receiving the files. I literally sent it 5 different ways and I did not receive a confirmation until I told them they would be speaking to my lawyer Do not use this company, there are so many options these days.

Was disappointed to see that exam fees are not covered at all.