Healthy paws was a great company years ago. Now they constantly raise rates with no reason. This time my pets insurance went from $180 a month to $375 a month. We started at $80 a month.

Your customer service sucks. You may be good at pet insurance but 20 minutes to get someone to answer a phone call is pathetic.

They have countless loopholes for not covering standard accidents and illnesses. This is a sham of a service. Don’t enroll, you are wasting your money.

Tony Hernandez was informative, helped locking me in with a great deal and real down to earth

Reply from Trupanion

It't a waste of money they never pay on any claims

Please don't believe what their page says!!

I sent an email with written information pertaining to the cancellation of my pet's insurance. I was notified through email that my insurance was indeed cancelled by a representative. However, I was charged an additional month though I didn't request continual coverage. I was told by another representative that I didn't state in email that I had requested to have insurance cancelled nor did I have the requirements of my personal information to confirm that I wanted to cancel. I did send emails that I wanted to cancel insurance due to rising cost of insurance and poor reviews. I did share the required personal information. The representatives were polite and respectful but weren't as helpful as I would have liked. Nor did the representative get back to me on phone or email though he said he would. I had to phone the next day to get confirmation my insurance was cancelled and ended up paying additional charge that I didn't request.

Deductible is per condition, not per year, and they exclude a lot. They pay pennies on the dollar.

This business is a scam. I don't mean like a normal bad business. I mean they are actually scamming people. They do not answer any email or phone calls ever. They do not pay claims, and they typically do not even respond to them. It is a criminal enterprise and everyone involved should be ashamed and probably throw in jail.